Earlier quoted context omitted.
You can totally ignore the red herring and focus on the first part. In the end I was just paraphrasing the comment I replied to. Rotations exist, specially in large organizations, or when there's shared responsibility. Now we're talking nonsense about "you said, he said", this conversation makes no sense. I am much less invested in this than you think.
> Rotations exist Straw man [1]. Nobody claimed otherwise. Rotation or always-on isn’t a substitute for being aware of your customers. Good culture permeate this throughout the organisation. Competent ones have someone at the top ensuring controls are followed. [1] https://en.m.wikipedia.org/wiki/Straw_man
Can you explain the point you made precisely, in the context of the original subject?