Earlier quoted context omitted.
I the cost of maintaining apps exceeds their value as customers, then they're going to lose support. Don't forget supporting these old broweres isn't free, cheap, or easy.
That's so much BS. Like supporting old browsers is that hard/expensive. Everyone keeps saying that, but I have never ever seen numbers to back it up. Letting it all blow up in the user's face is not an option to me. And I do business with publicity agencies, they don't give a fuck about this stuff, as far as they know everyone owns the latest macbook.
Now we have segmentation in experience, help documentation, and support.
It's expensive as fuck.