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Stripe is no longer a suitable payment processor

news.ycombinator.com

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Re: Stripe is no longer a suitable payment processor

#101

Post by sturza »

figassis wrote: post #100
smca wrote: post #88

Earlier quoted context omitted.

It's not about speculating whether a given company would one day be big, it's accomodating for both for different reasons. Many of our "high volume customers" were one day not high volume, so saying we can't do both would be very short-sighted. And we see that in our data too: 1,000 new businesses joined Stripe every day last year. We also had 100+ companies process 1B+ in yearly volume. That captures everything from…

There’s some level of gaslighting going on here. It’s is possible for stripe to want to serve SMBs and also not have the resources to provide the necessary support an SMB needs when their account is in trouble in a timely manner. I’ve worked with larger startups that process on stripe, and stripe makes account execs available for most issues, and provides very good troubleshooting and advice that would be invaluable…

> It’s is possible for stripe to want to serve SMBs and also not have the resources to provide the necessary support an SMB needs when their account is in trouble in a timely manner.

Exactly this, seen here: https://www.sitejabber.com/reviews/stripe.com

Re: Stripe is no longer a suitable payment processor

#102

Post by caskstrength »

EVa5I7bHFq9mnYK wrote: post #90
michaelt wrote: post #24

Earlier quoted context omitted.

> I mean they do give you some explanation, right? What makes you think that? Financial institutions are pretty notorious for refusing to explain or justify their 'fraud' detection and suchlike.

Because what would they say? The weight #9534 in neural cell #12956 in layer #34 exceeded value of 0.62f?

> Because what would they say? The weight #9534 in neural cell #12956 in layer #34 exceeded value of 0.62f?

No, obviously they would present the results of manual review conducted by humans after some ML algorithm flagged it. They do manual human review before randomly banning their customers, right? RIGHT?!

Re: Stripe is no longer a suitable payment processor

#103

Post by figassis »

Redhill wrote: post #97
smca wrote: post #93

Earlier quoted context omitted.

Thanks for sharing detail about your business publicly—I'm sorry we can't support your business. Per our terms of service, adult content and services are prohibited ( https://stripe.com/legal/restricted-businesses#:~:text=Adult... ). This was already communicated to you. From your Discord channel ( https://discord.com/invite/cupidai ): "CUPID AI is a smart AI-based NSFW and SFW subscription entertainment and content…

That is very outdated text, — 09/05/2023 00:16, we changed directions 2 months ago and we already had a notice about this from stripe and this is the main reason we decided to pivot directions... but yes we do not do NSFW, that was just an outdated text since that was 3 months ago, since I've been busy I did forget about that but I will change it, but that isn't the issue I'm having with stripe, the issue is them clo…

The knives argument holds no water. I think Stripe would be in the right regarding NSFW content as it relates to their TOS (maybe at fault for using outdated info and not communicating with you so you didn’t have to find out this reason on HN).

Re: Stripe is no longer a suitable payment processor

#104

Post by figassis »

smca wrote: post #93
Redhill wrote: post #92

Let me clarify some things for you people: I run an AI technologies company, that does not fall under the prohibited company terms and conditions for stripe, it doesn't operate under any illegality, it is a genuine AI image generation service with other tools like text to audio, etc Here is what I got after 6 days worth of sales: https://ibb.co/WyRGprh (this expires after 3 months but essentially says "Your business…

Thanks for sharing detail about your business publicly—I'm sorry we can't support your business. Per our terms of service, adult content and services are prohibited ( https://stripe.com/legal/restricted-businesses#:~:text=Adult... ). This was already communicated to you. From your Discord channel ( https://discord.com/invite/cupidai ): "CUPID AI is a smart AI-based NSFW and SFW subscription entertainment and content…

Have you found this out just now, is this the actual reason they were blocked and was this communicated to them clearly?

If this is not the root cause then pointing this out as part of this conversation is misleading. If it is, why was it necessary for OP to find this out on HN?

Re: Stripe is no longer a suitable payment processor

#106

Post by smca »

figassis wrote: post #104
smca wrote: post #93

Earlier quoted context omitted.

Thanks for sharing detail about your business publicly—I'm sorry we can't support your business. Per our terms of service, adult content and services are prohibited ( https://stripe.com/legal/restricted-businesses#:~:text=Adult... ). This was already communicated to you. From your Discord channel ( https://discord.com/invite/cupidai ): "CUPID AI is a smart AI-based NSFW and SFW subscription entertainment and content…

Have you found this out just now, is this the actual reason they were blocked and was this communicated to them clearly? If this is not the root cause then pointing this out as part of this conversation is misleading. If it is, why was it necessary for OP to find this out on HN?

Yes, this was already communicated to the business two weeks before posting here—we don't support adult content per our restricted business list.

Re: Stripe is no longer a suitable payment processor

#107

Post by figassis »

smca wrote: post #106
figassis wrote: post #104

Earlier quoted context omitted.

Have you found this out just now, is this the actual reason they were blocked and was this communicated to them clearly? If this is not the root cause then pointing this out as part of this conversation is misleading. If it is, why was it necessary for OP to find this out on HN?

Yes, this was already communicated to the business two weeks before posting here—we don't support adult content per our restricted business list.

Thanks for clarifying

Re: Stripe is no longer a suitable payment processor

#108

Post by EGreg »

AnthonyMouse wrote: post #76
anon373839 wrote: post #6

Earlier quoted context omitted.

I think the issue would be that you need to offer payment methods that your customers trust and will use. Does Web3 satisfy that need?

It's pretty obvious that the average customer doesn't have any cryptocurrency to pay with, so the onboarding system they would use to begin with would be some company that charges their credit card or debits their bank account and then converts it to cryptocurrency to transfer to you. Which they wouldn't have any reason to trust any less than they do PayPal or Stripe, in the sense of not debiting their account when t…

They have to trust it once and then their money is under their control thereafter, whereas with these companies, they hold everyone’s money. Like FTX. Or Banks. They can freeze customer funds, too, btw, or rehypothecate them as we’ve seen. Crypto doesn’t. When it comes to trust, crypto wins. And as time goes on, the ecosystem of fiat on-ramps and off-ramps would only get better and more recognizable. There’s no reason the gateways can’t be regulated as money transmitters or broker-dealers. But what would you rather do, keep ALL your money with third party black boxes who may misuse it or cut you off from spending (if you live in China, Canada, Sweden etc) or put SOME of your money into wallets under your direct control?

Re: Stripe is no longer a suitable payment processor

#109

Post by EGreg »

adenner wrote: post #19
ahtihn wrote: post #12

Earlier quoted context omitted.

None of these are actually trusted by the general population. The average person has never even heard of USDT and USDC and barely knows what the other 2 are.

So excluding crypto/web3 for the above reasons, does anyone have recommendations for non stripe mostly us friendly solutions?

There will be Crickets

Re: Stripe is no longer a suitable payment processor

#110

Post by EGreg »

tempestn wrote: post #11
EGreg wrote: post #10

Earlier quoted context omitted.

USDT, USDC, Ethereum, Bitcoin are trusted round the world. It’s not like the latest memecoin garbage

Most people outside of circles like this one have never heard of Ethereum, let alone USDT or USDC, and when they hear Bitcoin, they think "risky" or "scam". If your product or service is specifically aimed at tech enthusiasts and you take pains to make it easy, maybe you could get away with accepting payments only in crypto (though I doubt it), but otherwise there's no way.

So your answer is that they aren’t well-knowj enough, and the ecosystem isn’t consumer-friendly enough, kind of like decades of personal computers and tech enthusiasts like the Homebrew Club, which preceded the Personal Computer going mainstream, and then the corporate-produced Mobile Phone explosion based on software that was developed originally for personal computers? Yeah sure, these things take time.
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