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The all-new Basecamp is live

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Re: The all-new Basecamp is live

#102
post #83

Earlier quoted context omitted.

We're launching with a great set of features we could do in a reasonable amount of time. If we had tried to reimplement every single Basecamp Classic feature in Basecamp Next before we launched, it would have taken a very long time. Basecamp Classic originally launched without even file uploads! We'll be busy bees making Basecamp Next fill in gaps all over the place in the coming months. Looking into how we can solve…

That's great to hear - but why does it take a rant on HN to communicate that integrating Time Tracking with Basecamp Next is a high priority? If you're committing to adding Time-Tracking in the future, publicize it, so users like me will be confident that it's worth sticking with Basecamp. Until that happens, you're telling us, "Sorry, you're not our target user base."

We weren't happy with the time tracking integration in Classic. It was usable, but it wasn't great. We want to take our time to either come up with a better built-in solution or an integration with another tool or something else.

This is a big part of why we're keeping Basecamp Classic around for a very long time. Basecamp Next was not going to launch with all the features that Classic already has. So it's OK that it's not a perfect fit for all existing customers on Day 1.

The iPhone didn't have copy'n'paste for a while, either. There's just so much you can do for launch, if you want to ship.

Re: The all-new Basecamp is live

#104

Earlier quoted context omitted.

I totally disagree, $20/mo for a service like Basecamp is not expensive. I pay $20-50/mo per month for a whole host of services (hosting, backup storage, payment processing, etc.) and don't really think twice about them since they're business expenses. FYI: I'm an individual who has a full-time job but does projects/apps at night with a separate LLC.

I agree--$20/mo is not expensive but like @thehodge says... it all adds up. I think that in this space tho, you have a huge market of people who are "pre-business" who just couldn't justify 5-10 $20 services a month when they are pre-profit or only making a few hundred a month off of their products. Basecamp could appeal to some of these folks with a sub $10 offering.

Agreed. Someone else here already pointed out "hey, time tracking in basecamp is limited - we use harvest and integrate". OK, so now you've got 2 $20/month services (or whatever harvest costs). Then another $10-$20/month for another service. And another. And another. And that's usually $10-$20/month per user. A small company could easily be paying $500/month for a few services for a handful of users. Are they getting $500 or more of value from it? Possibly, but smaller orgs tend to be more gunshy about spending money, however small, without free tiers. Perhaps those are the companies that you don't really want as customers anyway?

Re: The all-new Basecamp is live

#106

Am I the only one here who thinks they've actually done a good job with this transition? I've been a long-time (paying) user of Basecamp and the entire 37 Signals suite, and I think Basecamp needed to be revamped long ago. I actually like that they've created a brand new experience/product, and have given everyone ample time (90 days) to evaluate whether or not they like it. I also thought the FAQ was clear, and the…

Minor update/edit to this note about the transition if anyone from 37 Signals is listening...

I just noticed that the Launchpad bar at the top of each page lists both Basecamp and Basecamp Classic when you're in the new Basecamp, but if you switch over to Classic you lose the quick link to the new Basecamp.

It would be nice during the trial to have the ability to switch back and forth easily from the Launchpad page/bar. This is a minor thing, but it would help me easily show my team the differences between Classic and Next because I know it will take a bit of "selling" them on it before we can fully make the transition.

Both links are also labeled "Basecamp Projects." I could see that causing some confusion with other people on my account.

Re: The all-new Basecamp is live

#108
post #83

I'm a bit behind the curve here - but now that I'm caught up, I'm concerned. When I saw the title of this article, I immediately logged into my Basecamp. Hmm, it looked the same. So I went and found their upgrade instructions. Then I learned that it's not a straight 1:1 upgrade, it's a different product. And they've dropped support for some quite important features, like, time-tracking. My work runs on Basecamp. We c…

We're launching with a great set of features we could do in a reasonable amount of time. If we had tried to reimplement every single Basecamp Classic feature in Basecamp Next before we launched, it would have taken a very long time. Basecamp Classic originally launched without even file uploads! We'll be busy bees making Basecamp Next fill in gaps all over the place in the coming months. Looking into how we can solve…

Firstly, great products. I use Basecamp everyday as well, but we are also dependant on "Time", although I side with the philosophical argument that the "Time" feature is essentially useless. I would want to get rid of it, too. Here's why: project managers like to think it's a way of predicting the next project timeframe. It's a giant fallacy. In no way, shape or form, does Time keeping give you any sense of what to expect, so for that reason - I applaud removing it. However, Mr. Project Manager isn't happy. And when he's not happy, I can't use your new Basecamp. Once that sets in as a consciousness and we feel 'Classic', someone is going to start hunting for an alternative. Based on this thread, I'd wager someone is currently tying all of your features + Time together and imposing the "You don't have to be 'Classic' any more!" marketing ploy.

> If we had tried to reimplement every single Basecamp Classic feature in Basecamp Next before we launched, it would have taken a very long time.

As a software developer, I understand this. But I also understand that giving the user the power to migrate projects one-by-one, managing 2 codebases and offering support for 2 products is also a very large undertaking. I feel like adding Time and Private messages would have taken less time and perhaps only pissed people off momentarily when you flipped the switch, like when Facebook and YouTube users protest and then eventually shut up.

By over-engineering this process, I feel like you've opened yourselves up to competitors because now you're that company that is trying to satisfy everyone.

Re: The all-new Basecamp is live

#110
post #108
post #83

Earlier quoted context omitted.

We're launching with a great set of features we could do in a reasonable amount of time. If we had tried to reimplement every single Basecamp Classic feature in Basecamp Next before we launched, it would have taken a very long time. Basecamp Classic originally launched without even file uploads! We'll be busy bees making Basecamp Next fill in gaps all over the place in the coming months. Looking into how we can solve…

Firstly, great products. I use Basecamp everyday as well, but we are also dependant on "Time", although I side with the philosophical argument that the "Time" feature is essentially useless. I would want to get rid of it, too. Here's why: project managers like to think it's a way of predicting the next project timeframe. It's a giant fallacy. In no way, shape or form, does Time keeping give you any sense of what to e…

[T]he "Time" feature is essentially useless…[P]roject managers like to think it's a way of predicting the next project timeframe.

There's more to time management than just prediction. When I was working for a company doing client work, we used Basecamp to keep track of how long we spent on each project so we could bill appropriately.

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