Earlier quoted context omitted.
> From my experience it's the prosumer market that gets really rabid about their tool color. Do NOT cross the Red Army! Turn-over is much lower. A professional may buy a whole line of tools from a single brand but with the expectation that they may replace them all in several years. This allows some level of comparison and movement between brands as quality varies over time. The part-timer/prosumer is locked in for a…
It can vary company-by-company, but many contractors are their own little company and use the tool they need; a $250 battery is nothing if they need to keep working. They also may not even bother warrantying a dead battery or tool unless it is painlessly easy (literally give it back to Home Depot when there to get something else), since the time spent isn't worth it.
I'm this way as an individual customer, to be honest. I ignore warranties entirely because they're rarely worth all of the hassle that comes with them.