We made our iPhone app FB Connect only, and only 50% of users who downloaded the app actually signed in. To make things worse, we got a ton of one start reviews in the app store from people who were really angry about the FB Sign-in.
Another bad part was that on mobile, FB sign-in doesn't work as well, so a bunch of users who did click to sign-in didn't get through the process because of an FB bug. So unless you're ready to loose 50% of your users, consider other sing-in options.
Why Facebook Connect Shouldn't Be Your Only Sign-in Option
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Re: Why Facebook Connect Shouldn't Be Your Only Sign-in Option
#102Earlier quoted context omitted.
I could build the next Mint w/o people saying "How is that different from Mint?". I could build Twitter w/o people saying That's like Twitter! I could build the next Match.com w/o people saying "But everyone's in Match.com!"
How is that beneficial for anything other than your ego? Last time I checked, if there was no internet in the year 2012 you could invent that too. I don't really see it existing as a hindrance to your potential creativity though.
Hindrance or not, it adds an extra layer of friction in the quest of getting users, getting PR, getting attention, etc since people have been used to seeing most things already. And it's not about creativity, it's about making something to get rich first.
Re: Why Facebook Connect Shouldn't Be Your Only Sign-in Option
#103You should almost certainly use Facebook Connect as your only signup option - all the data I've been privy to shows that the improvements in engagement more than make up for lost signups. I'll put you on my list of "people I will never do business with on principle", but if I'm your target market then you've got much bigger problems than that.
I wonder (and I'm speculating, because I haven't seen the data you refer to) whether there's a bit of selection bias here: the people who are likely to log in via Facebook are already more likely to 'engage' (if I were being rude, I'd say 'click on any old crap and spam their friends) than those who aren't, so it's only a proportional increase in engagement, not an absolute one.
Re: Why Facebook Connect Shouldn't Be Your Only Sign-in Option
#104Earlier quoted context omitted.
With single device - you're right... but this becomes really a problem when you expect your customers to use multiple devices: computers at home, at work, smartphone, iPad... how would you suggest your customer which login to use the first time she tries to sign in on another device?
Ask for username/email, then key off that. 80% solved.
Would that be my personal email account, my gmail account, my other gmail account, my university/alumni address, my work email or the other work email?
Re: Why Facebook Connect Shouldn't Be Your Only Sign-in Option
#105Re: Why Facebook Connect Shouldn't Be Your Only Sign-in Option
#106Earlier quoted context omitted.
Has anyone run some A/B tests and gotten stats on how different subscription rates are with multiple log in options? I'm curious as to exactly how much it matters.
gtrot.com started with Facebook-Connect login only. We didn't allow any access into the site unless you created account. The primary reason for this was that we used Facebook data to show you where your friends lived, where they've been and allowed you to connect with them on gtrot (through Facebook) so there was no "empty room" feeling when you started. With our latest updates in November, we allowed a 'generic view…
I love gtrot. My last trip to vegas was planned around it. While I agree that facebook is the fastest way to get to "personal" I think an option to create your own version of "personal" by ranking the suggested activities of other users who share similar tastes would be equally effective.
Re: Why Facebook Connect Shouldn't Be Your Only Sign-in Option
#107For my service at eatdifferent.com, I've offered both Facebook signup and email-password signup since starting the site, and I put a bigger emphasis on Facebook on the signup screen. Even with that, about 25% of my users use Facebook, and the rest go for email/password. I also sometimes unite an FB and email account so they can use either. I think there's a danger in giving users too many options, because it's easy f…
Hi, just thought you'd be interested in hearing about my experience with eatdifferent.com. Please disregard this if it's unwelcome (sorry!) ... I figured website owners enjoy hearing first impressions, but this is kind of awkward. But on the off chance that it's useful: Homepage: interesting concept. I like the clean design and the gigantic "start" button + "take a tour" option. Next page: A little annoyed that I hav…
Just responded via email, thanks for the feedback!
Re: Why Facebook Connect Shouldn't Be Your Only Sign-in Option
#108Earlier quoted context omitted.
gtrot.com started with Facebook-Connect login only. We didn't allow any access into the site unless you created account. The primary reason for this was that we used Facebook data to show you where your friends lived, where they've been and allowed you to connect with them on gtrot (through Facebook) so there was no "empty room" feeling when you started. With our latest updates in November, we allowed a 'generic view…
I love gtrot. My last trip to vegas was planned around it. While I agree that facebook is the fastest way to get to "personal" I think an option to create your own version of "personal" by ranking the suggested activities of other users who share similar tastes would be equally effective.
Thanks for the feedback! Do you think just having a email login or a fb login would be enough?
Re: Why Facebook Connect Shouldn't Be Your Only Sign-in Option
#109Earlier quoted context omitted.
gtrot.com started with Facebook-Connect login only. We didn't allow any access into the site unless you created account. The primary reason for this was that we used Facebook data to show you where your friends lived, where they've been and allowed you to connect with them on gtrot (through Facebook) so there was no "empty room" feeling when you started. With our latest updates in November, we allowed a 'generic view…
Why not let users use a fake Facebook account until they're convinced your site is good?
That's an interesting idea. Kind of like a ghost account? Or what if you logged in with email only and then auto-followed the founder/popular members so you still get rich, person-centric advice?