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Warning – Google suspended GCP services for 'verification', lost my business

news.ycombinator.com

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Re: Warning – Google suspended GCP services for 'verification', lost my business

#101

Post by throwaway892238 »

mgcunha wrote: post #48
throwaway892238 wrote: post #10

Google locked our company out of using our own domain on Google Workspaces because a former employee had signed up for a Workspace account using our domain, and we had no way to recover it. We literally manage our domain in GCP but they wouldn't accept that we own our own domain and thus won't let us use our domain with Workspaces, which screws you out of a lot of Google functionality. Never seen a company that was t…

Sorry to hear that happened to you. They do lock out domains that were previously registered and still active from being re-registered [that's happened to me too]. Their Support should have offered you to contest and take over. It's not immediate [takes several days to go through the process and the departed employee will delay things] but if you can demonstrate positive DNS record control and go through the motions…

> if you can demonstrate positive DNS record control and go through the motions with support it does get done and you gain control.

nope. made the DNS change. went through the motions. even got at call - at 5AM Eastern Time - from a support person to ask me one question, then "I need to confer with so and so". several emails later, new support people asking the same questions. but because I cannot answer "recovery questions" made by person who has left the company, they refuse to offer any other support. attestations of proof of who we are be damned, they just follow their robotic script. so we're just screwed.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#103

Post by joshxyz »

twawaaay wrote: post #6

> I wish I chose AWS. Well... AWS has better support IMO (like actual people you can talk to). But I still chose to not tie myself to any of these platforms for anything critical. It requires additional upfront effort, but I can migrate all my applications off of AWS in a moment. There is no easy way around Google and Apple when it comes to your app staying available, but I am trying to minimise any chances I could b…

im actually surprised aws gives you live chat support even at their free tier, pretty much why i also love namecheap.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#104

Post by seanhunter »

userbinator wrote: post #46
throwaway892238 wrote: post #10

Google locked our company out of using our own domain on Google Workspaces because a former employee had signed up for a Workspace account using our domain, and we had no way to recover it. We literally manage our domain in GCP but they wouldn't accept that we own our own domain and thus won't let us use our domain with Workspaces, which screws you out of a lot of Google functionality. Never seen a company that was t…

It's now a matter of when we all move to AWS and Azure, not if. If you really think that the "grass is greener on the other side"... No, the real solution is to stay away from Big Tech and cloud in general.

That’s completely contrary to my experience. Running a small startup we encountered all 3. For us, MS/Azure were the most eager to please but in many ways the worst from an execution standpoint. GCP were very good from an execution standpoint but absolutely zero support and stories like this one scared us off. Lots of big GCP corporate clients actually use them through consultancies which essentially provide the support and are large enough on aggregate to get listened to by Google. AWS were good at actually doing things and also offered support the couple of times we needed it.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#105

Post by snird »

Google and GCP isn't capable or want to provide support to customers who pay less than ~$20k a month.

Don't ever use GCP if you're not a big enough enterprise. Just as you should never buy a Dell laptop as an individual consumer.

I'm sorry this happened to you, I hope someone will learn from your experience

Re: Warning – Google suspended GCP services for 'verification', lost my business

#106

Post by joshxyz »

rufius wrote: post #62

Google - “What kind of cloud would a clown make?” I just can’t fathom Google’s inability to sort this out. They’ve been the laughing stock of serious cloud business for years.

Hahaha Google Clown Platform

Re: Warning – Google suspended GCP services for 'verification', lost my business

#107

Post by DarrenDev »

snird wrote: post #105

Google and GCP isn't capable or want to provide support to customers who pay less than ~$20k a month. Don't ever use GCP if you're not a big enough enterprise. Just as you should never buy a Dell laptop as an individual consumer. I'm sorry this happened to you, I hope someone will learn from your experience

Why should you never buy a Dell laptop? What can go wrong with that?

Re: Warning – Google suspended GCP services for 'verification', lost my business

#108

Post by ycombiredd »

grog454 wrote: post #54

My first experience with AWS was around 2013 when I accidentally left a (cheap) ec2 instance running for months after I was done experimenting with it. Support refunded me no questions asked. Fast forward 2 years and that experience was an important factor in my decision to run servers costing 6 figures annually with AWS over their competition.

I came to write a very similar story involving a lazy error on my part (no error checking on a shutdown ec2 instance script, resulting in a 64 Xeon, 8 Nvidia Tesla server running 24/7 for about a month) and an astronomical bill resulting.

I had a rudimentary batch job system running. Since I was charged for each power event, I wanted to minimize the power state changes and just queued up the work that needed GPU acceleration until there was enough to justify the cost of at least an entire hour and two power state events. When the cheap, small, always on instance received all the work output from the giant beast server, it would then send a power down command using the aws cli. Yeah, like I said, I was lazy so I just sent off the request and small server just went on about it’s business. Oops.

Like I told the aws billing rep, it would have bankrupted me, ending that venture. I asked that, since it is all virtualized, that while yes I had the virtual hardware provisioned for all that time, if they could get someone to look at the actual utilization they would see it was essentially none. They got back to me and in a day or so to let me know they had forgiven the entire amount.

AWS support actually listen, do real work, and very often it seems, do what is in the best interest of the customer even as it works directly against the company’s bottom line.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#109

Post by trenchgun »

andrewstuart wrote: post #36

No one from Google ever turns up here and says they care and it matters. It's now broadly known that developers and businesses don't trust Google, but strangely as far as I can tell, the google CEO has never been held to account for this.

https://news.ycombinator.com/item?id=33738014
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