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For Thanksgiving, give your parents a treat: upgrade their browser

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Re: For Thanksgiving, give your parents a treat: upgrade their browser

#101

Earlier quoted context omitted.

Similar situation here. My Dad uses his laptop for browsing and email, maybe to scan a document every few months. After getting fed up with all the calls about spyware and other generally weird issues I installed Ubuntu. Since then, I've had two support calls from him: 1) "Is it safe to enter my password when it's installing updates?" 2) "I'm at my friend's house... how do I add a new wireless network?"

Whilst it seems like a good idea to install Ubuntu on other peoples computers there are 4 things that would stop me from doing it. 1) Flash player, this crashes allot under Linux and seems to have some weird issues with sound where you will be listening to a video and all of a sudden the sound will start playing from the beginning of the video in addition to the current sound. 2) Wifi , this generally works, but Netw…

I've never had a problem with Flash Player on Linux. After using it as my primary machine for 10+ years, I started using Mac and Windows more - I can't discern any difference in Flash performance or stability.

Network Manager is simply awful in my experience. I usually can't get it to work for myself. I configure the wifi directly and set an RC script for my mother's set-up. I think NM has gotten better recently, though.

You can set update manager to not check for a new version of Ubuntu.

Every once in a while there's hardware that doesn't work. I guess that's why I don't go around installing Linux on random people's computers. For my parents and girlfriend, though, it's worked very well - they all have become entirely used to Linux, and prefer it, and I see the opposite situation that we all know would happen if people were used to linux - they try Windows and complain about it because it's different and they don't know where everything is.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#102
post #83

Earlier quoted context omitted.

You're doing it wrong. The most important part of upgrading somebodys browser is to not tell them about it. Nobody cares about these things until you bring it to their attention.

Yeah... no... I tried that one too... and all I got was "What's this Firefox thing?" "Does it cost me money?"

You're still doing it wrong! You don't switch browsers, you upgrade the current one. For years I tried to explain the merits of using anything over IE. over the years my explanations got dumbed down to the point where I tell my parents "It works better" or "You won't get a virus" instead of the other simple-but-complicated-to-them explanations involving standards, accessibility, etc.

In the end, my dad actually got on board with Firefox which was awesome! But then Chrome came out and he won't try it and I'm not about to try to push it more than the passing comment I made about it a few weeks back. My mother on the other hand won't switch to anything. She won't even let you upgrade from IE7. She's now dating a guy who does IT work for the IL State Gov and she listened to him and at least upgraded. Thank god for her new boyfriend. Now I go to him whenever she needs computer help. I call and say "hey, you're the new computer guy in the family. Mom needs X done. Can you go over there?" and I no longer do computer support for my mother.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#103
post #33
post #30

Earlier quoted context omitted.

Did you read it? > The Atlantic advises a conservative approach: don't switch to a different browser, just give them the latest version of the browser they're already using. Be on hand for the first time or two they use the browser, just in case they notice the change and have questions.

I wish it was that simple. The last time I was at my mom's house, I downloaded and ran putty (a standalone ssh client for windows). She said that after I "installed" it on her computer, it started running really slow and that I needed to uninstall it.

Oh, tell me about it! I love how doing something as simple as checking your email on your parents' computer somehow turns into you giving them a virus or installing some weird thing.

We recently upgraded our Internet service to 20mbps and we got a new all in one modem/wireless router with it. Well, the wireless signal wasn't strong enough to reach my little corner of the house office so I plugged in another spare router to the new modem-router combo.

My dad went off on me about "what the hell is this shit you're plugging in?!" and "my Internet is slower than ever now!". Well, his computer was hard wired to the 20mbps modem-router and the auxiliary router was also by itself plugged into a completely separate port on the modem. So there was no way the router could affect him.

He heard me and the cable guy discussing how it sucks that I couldn't take advantage of the new modem-router because it supports the new high speed while my old spare router will only give me half the bandwidth. He thought my extra router was affecting him because of this conversation. We immediately went to speedtest.net and lo and behold, he was actually getting over 35mbps speeds, over 15 Meg's more bandwidth than we were promised.

Oh, parents...

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#104
post #87
post #50

I hope nobody minds but I'd like to share what happened to me recently: My father called me a few months ago to ask if I could go on our bank's online banking site and tell him if I noticed anything unusual. At the time, HSBC's online banking had the following flow: Enter your user ID as the first step, enter your DOB as the second, and finally enter three specified digits from your 6-figure security PIN. It all seem…

> I installed Chrome, deleted the "Internet" icon from the desktop, imported old bookmarks and the like, and let him have a go on his new browser. Is this a joke? Your dad's computer is rooted, so you remove an icon from the desktop and install a different browser? Jesus Christ.

Whoah, there. It's obviously not a joke. Dude, you made a good point but you completely lacked any tact. You could have just simply warned the guy that uninstalling the browser may be enough. And I believe he knows that deleting the shortcut icon is not the same as uninstalling. It's easy to tell it was just an important part of the story because to people who aren't tech savvy, deleting an icon is uninstalling as far as they're concerned and the deletion of the icon was probably very significant to his father.

So chill out, man. We may be a community of techies but we can't possibly know it all. What may seem a obvious to you may not be to another one of us. It doesn't mean we're stupid. For example, its like the back end web programmers who know little to nothing of front end stuff. It may seem like someone who knows that complicated back end stuff can easily figure out HTML and CSS in an hour but sometimes not. Just chill.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#105
post #35

Earlier quoted context omitted.

Very clever. When I first started using Linux, I always wondered why in the world anyone would use the "Redmond" skin for the desktop. Of course, it's for subterfuge. :)

perhaps somebody should release a modern browser that is visually identical to IE6.

That's such a good idea with both the icon and a browser that looks like ie6 but isn't. Old UI over a new back end. Wonderful! I believe I remember a time when you could skin Internet explorer however you like. Is that still possible? If so, would it be realistic to believe someone can create an IE6 skin for IE9 or 10?

I haven't touched Windows in years and years so forgive me if that sounded naive. In fact, I have a dual boot loop with Win7 and Linux and I only booted into Windows once to download the Linux distro, haha.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#106

Earlier quoted context omitted.

Whilst it seems like a good idea to install Ubuntu on other peoples computers there are 4 things that would stop me from doing it. 1) Flash player, this crashes allot under Linux and seems to have some weird issues with sound where you will be listening to a video and all of a sudden the sound will start playing from the beginning of the video in addition to the current sound. 2) Wifi , this generally works, but Netw…

I've never had a problem with Flash Player on Linux. After using it as my primary machine for 10+ years, I started using Mac and Windows more - I can't discern any difference in Flash performance or stability. Network Manager is simply awful in my experience. I usually can't get it to work for myself . I configure the wifi directly and set an RC script for my mother's set-up. I think NM has gotten better recently, th…

You've never had a problem with Linux Flash Player? I'm utterly astonished, I have nothing but problems with it. Although I have a feeling this may be partly down to the binary only nvidia drivers not playing nicely with it (I don't get this problem with any other software).

Yes, network manager is pretty bad especially if you want to configure multiple static IP addresses. I happily just uninstall it and configure by hand for a server or static desktop. The problem is when you are using a laptop and want to hop between a number of different networks, setting up a wireless network from the command line is a major PIA and not something I'd want to do just to use my laptop in a coffee shop.

You can set update manager not to get new versions of Ubuntu but in that case you had better install an LTS release otherwise you'll possibly stop getting security updates after a year or so plus you will want to keep their browser reasonably upto date (although a 3rd party PPA may solve that).

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#107

Earlier quoted context omitted.

This is of course true, more Linux use would improve hardware support (of course would have the side effect of people writing more crapware for it too which is probably what you got them to switch over to avoid). The problem is that your unlikely to get your aging relatives to lobby the hardware manufacturers and even if you do it doesn't really solve their immediate problem and they're probably going to ask you to r…

>The problem is that there are many relatively minor things that can be deal breakers for lots of people in terms of operating systems. True, but that exactly is one of the greatest sources of hypocrisy in these discussions. Windows has lots (and in my opinion, more) "relatively minor things" which can be deal breakers - except that those are ignored or simply waved aside as "that cannot be helped" (when more often t…

Not sure what Windows deal breakers would be? Unless you have a specific reason for wanting to use a Unix OS.

Sure you have more problems with virus/crapware etc but getting their long suffering nephew to come around every few months to re-install everything may well be less of an inconvenience than not being able to use their Windows only cross stitch software or train simulator etc.

Problem regards IE6 is that many of these apps will have been built when IE6 had ~90% market share so nobody bothered to build stuff for anything else (not saying they should have done this, but they did).

They may not have the budget or time to rewrite the app (or the contractor who originally wrote it may no longer be around or not want to touch it again). My point is that looking at badly rendered websites and having poor usability may still be better for them than losing use of this app.

Many peoples jobs will revolve around using 1 or 2 corporate apps and any web browsing functionality will be a far second priority.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#108

Earlier quoted context omitted.

>The problem is that there are many relatively minor things that can be deal breakers for lots of people in terms of operating systems. True, but that exactly is one of the greatest sources of hypocrisy in these discussions. Windows has lots (and in my opinion, more) "relatively minor things" which can be deal breakers - except that those are ignored or simply waved aside as "that cannot be helped" (when more often t…

Not sure what Windows deal breakers would be? Unless you have a specific reason for wanting to use a Unix OS. Sure you have more problems with virus/crapware etc but getting their long suffering nephew to come around every few months to re-install everything may well be less of an inconvenience than not being able to use their Windows only cross stitch software or train simulator etc. Problem regards IE6 is that many…

>Not sure what Windows deal breakers would be? Unless you have a specific reason for wanting to use a Unix OS.

See, that's what I'm talking about. Lots of the crap Windows throws at you is simply accepted because people do not even realize anymore that it's crap.

To name a few which annoy me every time I am forced to use Windows:

-No or very limited customization of the entire GUI (or the OS in general, for no reason whatsoever - this goes for OS X, too, btw).

-Forced mouse usage, either because it's impossible to do something with the keyboard or it's highly inconvenient to do so.

-Hiding basic functionality (for example, showing/hiding hidden folders) deep in some non-intuitive system menus.

-Often being forced to do something in a specific way because someone at Microsoft thought this should be the only way to do something, whether that's intuitive and/or efficient or not. More often than not, it's neither.

I could go on like this for hours, but I'll admit that I am in fact biased myself. Still, many of the things that annoy me have been noticed by people I know (and who use Windows) as well. Any single one of the points I noted above are deal breakers for me.

>Sure you have more problems with virus/crapware etc but getting their long suffering nephew to come around every few months to re-install everything may well be less of an inconvenience than not being able to use their Windows only cross stitch software or train simulator etc.

I don't think so. That's what wine is for, and 95% of all programs will run flawlessly with it. If you set it up correctly on a user-friendly distro, they will not even notice the difference.

Maybe you can even find free (as in Freedom) alternatives. For lots of applications, these exist, and for the most part, they are either on par or sometimes better than their Windows-only counterparts. I already try to convert people to cross-platform applications on Windows (for example, Pidgin) so they could more easily switch to a better OS some day.

>My point is that looking at badly rendered websites and having poor usability may still be better for them than losing use of this app.

And my point is that badly rendered websites is the price those corporations will have to pay if they want to continue to use their application. The retarded, foresight-lacking decisions of corporate management years ago are no - I repeat, NO - reason for catering to IE6 users. It's like we are rewarding their stupid decision when instead we should punish it - by stopping to support (and consequently, block access for) IE6, completely.

Re: For Thanksgiving, give your parents a treat: upgrade their browser

#109
post #78

Earlier quoted context omitted.

Lots of people apparently liked the Google Toolbar for Firefox (even though it was installed along with other software, hijacked your bookmarks, and generally behaved pretty much like every other malware toolbar out there). More to the point, since it hijacked your bookmarks, if you uninstalled the toolbar all your bookmarks disappeared.

I always back up the bookmarks before doing any maintenance on someone else's browser.

Last I checked, it hijacked the normal browser bookmark stuff, so backing up the browser's bookmarks wouldn't back up what the user saw.
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