Of note, it appears that Netflix’s gripe wasn’t so much about the 70/30 split as colloquially observed, but that Apple’s IAP saw more “voluntary churn” than Netflix’s direct purchase. Am I reading that right? Would this churn discrepancy apply to other services besides Netflix (like developer tools, access to smaller content libraries, etc)? Finally, what did Apple do to address their “voluntary churn” problem?
In other words, Netflix is harder to cancel directly than through Apple's subscription UI. As is the case for virtually every dark pattern subscription (most of them) when not through Apple. This isn't a problem, it's a benefit -- from customer point of view. Apple makes a customer-friendly rather than seller friendly subscription UI, the reason I won't subscribe to things any more except through Apple. It's genuinel…
I just bought an iPad app the other day (my first), it didn't meet my needs, but I still can't figure out where to go to refund it. And Apple's subscriptions expire immediately if you cancel during a free trial, whereas the Google ones will still let you finish the term of your trial.
Apple's not really the good guy either. They're just the powerful ones.