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Our Commitment to Trust & Safety

blog.airbnb.com

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Re: Our Commitment to Trust & Safety

#101

Post by cosgroveb »

tptacek wrote: post #74
cosgroveb wrote: post #9

A $50,000 guarantee seems a bit low. Condos in OK neighborhoods here in Chicago start at around 200K so theoretically a lot more than 50K in damage could be done.

$50,000 is on the low side for a freestanding house (house fires are in the high tens of thousands of dollars), but seems totally reasonable for an apartment. You wonder how much of the concern about the specifics of this announcement really reflect the typical HNer's lack of comfort with the Airbnb model, period. Remember, lots of people on HN would never be comfortable renting their place out period . And that's fi…

Right. I've sub-let an apartment and I was definitely concerned before I did it. If I'm super uncomfortable renting to someone through AirBnB, I'm just not their target market and I suppose a 50K guarantee would probably cover a lot of mishaps.

Also, I'm not sure what the terms are of my homeowners insurance but I would make sure that something would be covered in a situation like this before I rented my place.

Re: Our Commitment to Trust & Safety

#102

Post by veyron »

JimmyL wrote: post #84
temphn wrote: post #54

Earlier quoted context omitted.

Ever hear the parable about the man in the arena? It is not the critic who counts: not the man who points out how the strong man stumbles or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes up short again and again, because there is no effort without error or shortcomi…

The potential for fraud doesn't concern me because Airbnb will clearly get an insurance company to run this program white-label, and they have whole departments designed to find and fight fraud. Based on the profits in the sector, it seems like they do a pretty good job of it. As for the veracity of their line about someone being in custody with the SFPD, I stand corrected - my mistake. The last stuff that came to th…

"Airbnb will clearly get an insurance company to run this program white-label" <-- its not known if they can get an insurance policy for such a disparate group of people at a price that allows them to run with a profit

Re: Our Commitment to Trust & Safety

#103

Post by gobongo »

wheels wrote: post #98

So, this is a totally superficial comment, but here we go. Brian, as part of all of this crisis stuff, I think it's time to have a new profile picture taken. One where you don't look so, how should I say... 20. From rough calculation, I'm only a couple years older, but one thing that's stood out for me visually in all of this is that ... well, let's just say that it's one of those times where looking like the young s…

IMO the problem isn't that he looks 20, but rather that he looks pretty douchey in that photo. Looking young isn't so bad in this context, but looking like you just stepped off of the set of one of those MTV 'reality' shows is.

I'm fairly certain this is going to get me down-voted through the floor, but please at least view the picture in question prior to down-voting me for saying this.

Re: Our Commitment to Trust & Safety

#105

Post by biturd »

Anyone else think bringing on a 10 year veteran of eBay support is a bad idea. I don't know of a single case in which I heard eBay helped the end user in support.

eBay is probably on the top 5 of worst customer support experiences of any dot com.

Re: Our Commitment to Trust & Safety

#106

Post by PonyGumbo »

gobongo wrote: post #103
wheels wrote: post #98

So, this is a totally superficial comment, but here we go. Brian, as part of all of this crisis stuff, I think it's time to have a new profile picture taken. One where you don't look so, how should I say... 20. From rough calculation, I'm only a couple years older, but one thing that's stood out for me visually in all of this is that ... well, let's just say that it's one of those times where looking like the young s…

IMO the problem isn't that he looks 20, but rather that he looks pretty douchey in that photo. Looking young isn't so bad in this context, but looking like you just stepped off of the set of one of those MTV 'reality' shows is. I'm fairly certain this is going to get me down-voted through the floor, but please at least view the picture in question prior to down-voting me for saying this.

"Smug" might be a better word. Fairly sinister lighting, too. The photo was definitely the first thing I noticed.

Re: Our Commitment to Trust & Safety

#107

Post by frossie »

_delirium wrote: post #50
gojomo wrote: post #32

Is it just me or do they say they'll be covering losses after August 15th, and before August 1, but not August 1 through 15?

It looks like it's the report that has to be by August 1, i.e. they'll only cover past damage that has already been reported, before this announcement. Probably to cap their otherwise potentially unlimited liability for people "discovering" past damage after this policy was announced, while still expeditiously resolving any currently-open complaints. Then, starting August 15, they'll have a normal, forward-looking in…

they'll only cover past damage that has already been reported

I thought they said it was the first time it happened?

Anyway, better late than never.

Re: Our Commitment to Trust & Safety

#108

Post by friendstock »

gobongo wrote: post #103
wheels wrote: post #98

So, this is a totally superficial comment, but here we go. Brian, as part of all of this crisis stuff, I think it's time to have a new profile picture taken. One where you don't look so, how should I say... 20. From rough calculation, I'm only a couple years older, but one thing that's stood out for me visually in all of this is that ... well, let's just say that it's one of those times where looking like the young s…

IMO the problem isn't that he looks 20, but rather that he looks pretty douchey in that photo. Looking young isn't so bad in this context, but looking like you just stepped off of the set of one of those MTV 'reality' shows is. I'm fairly certain this is going to get me down-voted through the floor, but please at least view the picture in question prior to down-voting me for saying this.

It was my impression too that the photo could be appropriate.

EDIT: I've edited my comment to make it more constructive. Brian, I think you are doing a great job with AirBNB and handling this situation. Please take these comments as constructive criticism regarding the photo (in this particular situation).

Re: Our Commitment to Trust & Safety

#109

Post by brianchesky »

friendstock wrote: post #108
gobongo wrote: post #103

Earlier quoted context omitted.

IMO the problem isn't that he looks 20, but rather that he looks pretty douchey in that photo. Looking young isn't so bad in this context, but looking like you just stepped off of the set of one of those MTV 'reality' shows is. I'm fairly certain this is going to get me down-voted through the floor, but please at least view the picture in question prior to down-voting me for saying this.

It was my impression too that the photo could be appropriate. EDIT: I've edited my comment to make it more constructive. Brian, I think you are doing a great job with AirBNB and handling this situation. Please take these comments as constructive criticism regarding the photo (in this particular situation).

:(
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