FB users buying Oculus VR headsets to get customer service prioritization

Post by Impossible » Tue, Aug 03, 2021, 2:08 AM UTC

shoeshoeshoey wrote: post #24

FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help. Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it af…

Post by odux » Tue, Aug 03, 2021, 2:13 AM UTC

kilobaud wrote: post #96

bigyikes wrote: post #89

Earlier quoted context omitted.

I hate FB and Google, but I don’t buy this argument. It doesn’t pass the duck test for me — doesn’t look or quack like a utility in my view. I am sympathetic to the argument though. Getting locked out of your existing Gmail account could be really disastrous. Maybe there should be regulation for email extrication — if you’re going to ban me, you better allow me to update all of my accounts to not use your email servi…

You seriously dont think email, search, or direct-messaging services sound _anything_ like the telephone or the postal service or the radio?

Post by neither_color » Tue, Aug 03, 2021, 2:22 AM UTC

jeremyis wrote: post #6

neither_color wrote: post #3

Nobody is buying an Oculus headset right now because they've been recalled and won't be available until August 24th. https://www.oculus.com/quest-2/removable-facial-interface-al...

This recall is only for the foam face insert. It's removable and probably very inexpensive to make / replace. Oculus is sending free replacements to folks. I am an avid Quest 2 user since ~October. I play Population:one and _love_ it. It's a team-based Battle Royale. I am just blown away by how much fun and social it is. It's been a godsend during the pandemic. The Quest 2 is only $300 - I strongly recommend it!

Post by Firehawke » Tue, Aug 03, 2021, 2:35 AM UTC

pizza wrote: post #101

throwaway0104 wrote: post #94

Earlier quoted context omitted.

Any new account can use Facebook for 24 hours before email verification becomes required . This is a huge issue for any email address not linked to a Facebook account. Facebook will happily leak the social graph of that address's shadow profile (e.g. in the "suggested friends" list), and let anyone impersonate it, for 24h. It happened to me. Those 24h were no fun.

Wow, incredible footgun you got there, Facebook

Post by jjeaff » Tue, Aug 03, 2021, 2:42 AM UTC

jpollock wrote: post #85

hangonhn wrote: post #48

Earlier quoted context omitted.

That was literally the only way I got help after someone somehow managed to registered one of my email address under a Facebook account I don't control and tried to impersonate me. I don't even know how that was possible since FB does email verification. I tried the normal help system but got nowhere so I reached out to my friends who work at FB. One of them used the internal help system it was resolved within a coup…

Whenever someone's used my email address, I've used password recovery and taken ownership of the account. It's amazing the number of systems which don't verify email before giving out an account. I've taken control of: Disney DropBox Redbox ...