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Framework Laptop pre-orders are open, starting at $999

frame.work

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Re: Framework Laptop pre-orders are open, starting at $999

#103
post #3

Framework founder here. Happy to answer any questions anyone has on the product!

Congratulations on your launch! How do you track quality during development, production, product planning and polling for customer satisfaction? Can you share some thoughts on the current state of quality assurance in the industry in general? Is this an area for product differentiation?

We have both Quality and Customer Experience teams to span quality from the sub-suppliers and manufacturing through to customers, so that we can close the loop on any field issues.

Re: Framework Laptop pre-orders are open, starting at $999

#104
post #79
post #54

Earlier quoted context omitted.

It all depends on this company surviving

Even if you never get the opportunity to upgrade or replace parts, the price per spec seems really honest.

The chances seem good that some upgrades will be possible to make as a third party too, maybe not a new motherboard - though I wouldn’t be that surprised to see somewhat put an ARM SoC in there - but the ports are based on USB-C and it’s definitely reasonable for someone to design their own.

Re: Framework Laptop pre-orders are open, starting at $999

#105

Echoing the other feedback here--I thought it would be cheaper too. The DIY edition where you have to bring your own components is at least double the price of a slightly slower laptop with RAM and storage included. I was expecting the DIY to start at $300-400, the current price point is far too high for unproven build quality.

I'd be OK paying a premium for more modularity. I'm curious what the support for things that I can't upgrade will be like if I want to run Linux.

Re: Framework Laptop pre-orders are open, starting at $999

#106
post #3

Framework founder here. Happy to answer any questions anyone has on the product!

The lack of upgradability of laptops is a huge problem, especially when so many come with 16GB or even a piddling 8GB of RAM - I'm excited to see you guys actually shipping!

Do you have any plans to sell in the UK and Europe, through a distributor or otherwise?

Re: Framework Laptop pre-orders are open, starting at $999

#108

Echoing the other feedback here--I thought it would be cheaper too. The DIY edition where you have to bring your own components is at least double the price of a slightly slower laptop with RAM and storage included. I was expecting the DIY to start at $300-400, the current price point is far too high for unproven build quality.

The possibility to upgrade and repair easily must have been quite a bit of engineering upfront. It's also quite a niche laptop, so I guess there's less saving at scale than the big players in this market.
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