Earlier quoted context omitted.
Don't make your readers hold parts of the sentence in their head. Reorder or split sentences until it can be avoided. In other words, use a really small buffer. "You must fill form 331 unless you are over 60 years old, in which case you must fill form 445." "You must fill form 331. If you are over 60 years old, you must fill 445 instead." "If you are over 60 years old, you must fill form 445. Otherwise, you must fill…
Experienced UX practitioners will immediately note that a surprisingly large proportion of users don't actually know how old they are; furthermore, of those that do, another significant segment will (intentionally or otherwise) mis-state their age, date of birth etc. This problem is further exacerbated by the wide variety of temporal arithmetic possibilities any such workflow might adopt. The solution is to either co…
How did they manage this? I've tried every way I can think of forgetting my age, to no avail -the bastard number is always there :)