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Uber loses licence to operate in London, will still operate while appealing

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Re: Uber loses licence to operate in London, will still operate while appealing

#101
post #92

Earlier quoted context omitted.

> I don’t want to rate my driver. I want to be able to rely on a third party... You sure can’t rely on the Uber, Lyft, Juno ratings. It’s 5 stars or bust. The social pressure on 5 stars is enormous. Netflix moved to thumbs up, thumbs down. YouTube did the same, after showing a graph of the 5s and 1s: https://techcrunch.com/2009/09/22/youtube-comes-to-a-5-star-... I relentlessly give an average delivery or ride 3 star…

I used to think like this (and still do for movies and such), but recall reading that a driver under 4.6 or 4.7 rating will barely get any clients matched any more.

I desperately wish they’d just adopt an “it was fine” and a “something wrong or exceptional” button.

Re: Uber loses licence to operate in London, will still operate while appealing

#102
post #72

Earlier quoted context omitted.

Given that there are something like 20,000 black cabs in London, I'm seeing your one outlier from 10 years ago as a pretty solid argument in favor of them. And that's before we start debating about the merits of driver vetting processes and vehicle maintenance requirements.

Private hire drivers are vetted, and their cars have to undergo enhanced MOTs

Color me convinced by your exhaustive comparison.

Re: Uber loses licence to operate in London, will still operate while appealing

#103

We have a solution for which companies should operate: it's called the free market.

The fact that you're being downvoted shows how much of a socialist hell-hole HN has become.

No one is forcing people to drive for uber and no one is forcing the rider to use uber. In my city, Accra, Taxis were so expensive until uber came to the market and forced down the price.

The only system that puts the consumer (read: common man) first is the free market (if and only if politicians would allow it to work).

Re: Uber loses licence to operate in London, will still operate while appealing

#104
post #37
post #10

I know this opinion is not popular but I'm so happy everytime I see bad news for Uber and all these companies that only exist thanks to basically exploiting THEIR workers. Private transporting is not sustainable and it is not something that has to be affordable for everyone, even less by lowering workers wages or playing with the tariffs by demand. Taxi regulations gives us passengers safety and fair prices. There ar…

"regulations gives us passengers safety and fair prices." - We had these before Uber, and it was worse. Uber has pushed up quality in general. Market pressure is often a better way of doing these things rather trying to have a central inspector who can't see everything all of the time.

What Uber did have nothing to do with market pressure because all that competition is not driven by the market, but enormous amounts of VC money dumped into it in attempt to capture some market share.

PS: I'm not pushing for government regulation in any way though. UK have enough of totalitarianism-like regulations already.

Re: Uber loses licence to operate in London, will still operate while appealing

#105
The problem with Black Cabs in London is that the drivers go around like they are god's gift to Earth.

Sure "The Knowledge" is an impressive feat of learning, but more often than not the drivers don't make use of it because the best route is not the most profitable one for the driver.

I have lost count of the number of times I have been subjected to the "tourist tax" where the driver heads straight for the major artery roads with their traffic jams (e.g. Kings Road, Strand, Embankment etc.) so you get to sit there watching the meter clock up whilst you move nowhere. Or the number of times the quickest and least-traffic route is South of the river but the driver sticks religiously to the Northen route.

Or the number of times the driver fumbles slowly getting the change, in the expectation that you say "oh forget it, keep the change" ... even if that change is £4 or more !

Or when I've been driving around London only for the Black Cab in front of me to stop on a double-red line to drop off a passenger. Or make a U-Turn in the middle of a busy street.

Don't get me wrong. I'm not fond of Uber either. Their standard of driving is pretty poor, and I hate the way they sit at the Heathrow DROP-OFF area waiting for their next job.

What I am saying is that the London cabbies are in dire need of some stiff competition. Yes I would rather that competition come from someone of better quality than Uber.

Re: Uber loses licence to operate in London, will still operate while appealing

#106
post #78

I don't usually use Uber —we live in a place where it just doesn't exist— but I've been exposed to it a couple of times this last weekend. It's private hire but worse. A family member booked. A driver committed. The wait got shorter. Then it got longer. And longer. And then our trip was cancelled without reason. Another was booked. Same gig. We had no opportunity to 1-star those drivers for being dicks. The third arr…

It sounds like you had a bad experience. Almost everyone I know uses Uber regularly and almost every experience is positive. If it's 3am sometimes it takes longer, if you just got out of a bar and there's 50 other people next to you trying to get an uber you might have to walk a bit, if you're in a remote place sometimes they cancel. It's annoying. But mostly I can have a taxi outside my house in 3 minutes. I know ex…

Similar to the Airbnb tales recently on HN we forgive them these bad experiences. Where in the past we would never use the companies again if we had bad experiences now we just discount them "oh, but it's worth it and its so useful now regardless of the minor pain", "most of the time it Just Works", "you had a bad experience with an individual but the service as a whole is great"

I think it's partly because of the ease of use - usability, partly because of brand investment and loyaly, but with Uber and Airbnb, there are no direct competitors that have the same user experience. That people are willing to put up with hosts cancelling their uber stays or swapping them for something dodgy and that people are willing to put up with bad Uber experiences speaks volumes. I also think it might be because when things go wrong, we users will blame the driver not the company, we will blame the airbnb host, not the company.

Re: Uber loses licence to operate in London, will still operate while appealing

#107
post #36

Earlier quoted context omitted.

Other than constant facial recognition via camera pointed at the driver, how does anyone (not just Uber), guarantee that an approved driver doesn’t get out of the car and a non approved driver get in and start driving? Perhaps a selfie with the driver taken by the passengers during the drive would also suffice. In my opinion, Uber has done enough. They provide the passenger with the drivers name and photo. It’s up to…

using the fingerprint reader on a phone to accept any job?

Fingerprint on a phone (either iOS or Android) only authenticates the local phone user, it doesn't really expose any mean of unique identification to the app. So, basically even if you enforce fingerprinting to use the app, it would just authenticate/match whatever fingerprint was registered in the underlying OS.

Re: Uber loses licence to operate in London, will still operate while appealing

#108
post #43

Earlier quoted context omitted.

"exploiting THEIR workers." - The UK has full employment right now. If they're working uber, they're doing it because they like working for Uber.

The UK definitely does not have “full employment” unless you have a very stretched meaning of the word “full”. Even if you think the level of unemployment is okay, the level of underemployment reveals things are very far from rosy.

Full employment is includes the fact people are going to be out of work for other reasons like in the process of switching jobs.

Also you have to remember that people work for best option they have right now. If uber wasn't their best option they simply move to a better job.

If you ban uber you simply remove the current best option for most people working for uber.

Re: Uber loses licence to operate in London, will still operate while appealing

#109
post #30

Earlier quoted context omitted.

> you can see your trip, its aproximate cost, the driver's rating Here's the thing: I don't want to rate my driver. I want to be able to rely on a third party that all available drivers are punctual and competent. It is not a choice I want to make. Too much responsibility is already dumped on consumers under the guise of choice. Quality control of services I utilize is something I expect to pay for.

> I don’t want to rate my driver. I want to be able to rely on a third party... You sure can’t rely on the Uber, Lyft, Juno ratings. It’s 5 stars or bust. The social pressure on 5 stars is enormous. Netflix moved to thumbs up, thumbs down. YouTube did the same, after showing a graph of the 5s and 1s: https://techcrunch.com/2009/09/22/youtube-comes-to-a-5-star-... I relentlessly give an average delivery or ride 3 star…

Your inability to follow the cultural norm is actually at fault here, not the rating system. What you’re doing is akin to tipping 5% in restaurants in the US and only tipping 15% when you have an outstanding experience. In reality, restaurants workers in the USA would expect 15% to 20% unless they dramatically fucked up. I don’t like the tipping system either, but I’m also not going to be that asshole who tries to change the system all on my own without anyone else agreeing to it.

Just use the rating system like everyone else and get over it:

If the driver was great it’s 5 stars with all the “what did I do great” options checked and a note for the driver.

If the driver didn’t fuck up it’s five stars.

If you don’t want to be matched with the same driver again but they didn’t do anything egregious it’s three stars.

If you were outright disgusted at your ride it’s 1 Star.

That’s it. It’s simple. Your own personal usage of the ratings system is not helpful.

Actually, for another example of why your ratings method is bad, let’s compare three stars to grades in school. Three out of five stars would be 60%, which is a D- in most schools. That’s not an average grade. Someone who completes all the homework and does an average job would expect a B, which would be 4 stars. Someone who didn’t get any questions wrong would get an A, 5 stars.

If your Uber driver took you to your destination with a reasonably clean car that’s an A. There’s no such thing as exceptional. It’s a car ride not a physics exam, what do you want exactly?

Uber wants a driver to maintain over a 4 rating, something like 4.5 or 4.2. When you give that driver a 3 rating you’re not saying “thanks, you were acceptable and average.” You are saying “you kind of suck” and Uber won’t actually even match the driver with you again. So if you continue to give all your drivers 3 stars just because you wish the rating system worked a different way than it does, you’re even screwing yourself by reducing the number of drivers that can match with you.

Re: Uber loses licence to operate in London, will still operate while appealing

#110

I tried to use Uber three times in my life, including once in London, and every time I get all the way to try the point where it is looking for nearby cars then it stops and says my phone number is invalid. Contacted their support, sent them a screen shot of my iPhone screen showing my number, they said it was fixed. A few months later I tried to book a car again and exact same thing happened. So I don’t have a lot o…

Same exact problem for me. I use Lyft also as a result.
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