> if the documentation is not good enough, people will not use it. Counterexamples: people use operating systems, web browsers, various "productivity apps" and games without reading a shred of documentation.
On top of that, the GUI nature of these apps makes it easier to get started, I think, and even if there are _no_ tutorials, you can use your previous knowledge of similar apps and play around to understand it - click buttons, tap menus, etc, and learn by doing.
I'm not sure where this fits into the documentation quadrant, but it's important, and is _why_ users can get away without reading documentation.