Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Apple's service program for butterfly keyboard MacBooks, even out of warranty

support.apple.com

Post reply on HN
Print view View original

101–110 of 171 posts

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#101

Post by panzagl »

jonplackett wrote: post #77
panzagl wrote: post #74

My daughter wants a Macbook when she leaves for college next month- no Apple store within a 8-hour drive. Does anyone have experience getting this type of stuff fixed through whatever arrangement Apple has with a typical University? Is Applecare an absolute requirement in this type of situation?

If you can wait until September that’s the month some people predict there will be a new MacBook Air with a new type of keyboard that goes back to the original design.

Thanks, if there's an official announcement of the announcement in the next couple weeks we may wait, but I'm not going to stand in the way of checking another box on the go-to-college-checklist otherwise...

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#102

Post by panzagl »

X-Istence wrote: post #79
panzagl wrote: post #74

My daughter wants a Macbook when she leaves for college next month- no Apple store within a 8-hour drive. Does anyone have experience getting this type of stuff fixed through whatever arrangement Apple has with a typical University? Is Applecare an absolute requirement in this type of situation?

Apple doesn't typically have an arrangement with a university. Apple does allow you to send the device in/get it shipped back to you though if there is an issue. There may also be a certified Apple repair store near your daughters university.

There are a couple right off campus, thanks.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#103

Post by rgovostes »

gorbypark wrote: post #97
rgovostes wrote: post #82

I have two generations of the butterfly keyboard and I can say that the version with a silicone membrane is vastly superior. The keys feel much better, they rattle less for virtually silent typing. iFixit found that the membrane also made a big difference in terms of limiting the impact of dust: https://www.theverge.com/circuitbreaker/2018/7/19/17592138/i... I have sent two of the pre-membrane keyboards in for repair…

I have a 2016 13" MBP which I believe does not have the membrane. Any idea if they'd replace it with a membrane version of the keyboard or if they would just put in the exact same one as before?

Unfortunately, I can say with near certainty they would not put a newer keyboard in an older machine.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#106

Post by mstibbard »

rohug wrote: post #104

In the list of eligible models: "MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)" I'm certain they previously would have specified that model with "Touchbar" rather than the number of thunderbolt ports... RIP Touchbar!

I hope you are right, that would be fantastic! So long and thanks for nothing, Touchbar!

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#107

Post by LanceH »

reaperducer wrote: post #44
denzil_correa wrote: post #40

Earlier quoted context omitted.

The Apple Support page says > If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund. I'd say you have a good chance to get your money back.

Apple is usually very good with this sort of stuff. My wife bought a MacBook two months before OS X came out, so she had OS 9. When OS X came out, Apple sent free copies to everyone who bought a computer in the last 90 days.

Or they could just announce their product schedule that they know months/years in advance so the customer could make an informed choice.

No credit for fixing the problem they deliberately create.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#108

Post by panzagl »

dpkonofa wrote: post #99
panzagl wrote: post #98

Earlier quoted context omitted.

I think that this was mentioned during the tour last year, but holy hell is it hard to find this info from Apple- they want symptoms and an AppleId...

Just do a search on the Apple website. She'll have to have an Apple ID to make any kind of service reservation so that's expected. Google also has a pretty thorough list of most of the Apple Authorized service centers in any area.

Yeah, Google listed them, but all I could find from Apple themselves was non-US locations since I don't have an AppleID. Seems weird to me.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#110

Post by spoppy »

reaperducer wrote: post #44
denzil_correa wrote: post #40

Earlier quoted context omitted.

The Apple Support page says > If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund. I'd say you have a good chance to get your money back.

Apple is usually very good with this sort of stuff. My wife bought a MacBook two months before OS X came out, so she had OS 9. When OS X came out, Apple sent free copies to everyone who bought a computer in the last 90 days.

Presumably it was more of a PowerBook than a MacBook, since OSX came out in 2001ish and MacBooks didn't exist till they switched to Intel in 2006.

Sorry..

Post reply on HN