Before Facebook, if I lost someone's contact information, and drifted outside of their social circle for a long enough time, chances were I would never ever see or speak to that person again. Before Facebook, if people wanted to organize conversation and cooperation on an information technology platform, the options were to pay $X00-$X000 for a proprietary system, get lucky enough to know about mailing lists, have so…
Social networking was NOT an enormous pain in the ass. Everybody had, and still has email - it was the gateway to the internet. Roughly since the beginning of the internet. And all the people that joined. Email got used in almost all of the ways that Facebook did.
In addition to email, there were ways to do "roughly" everything Facebook did with varying levels of difficulty - some roughly unobtainium for the "later billions" of people that Facebook drew - not just email based listservs, but USENET before that, self hostedweb forums starting in the 90's, Craigslist in the commercial space.
The problem IS Facebook (and in a different but related way, Google).
UNlike Craigslist (for example), Facebook is a public company. But it is not accountable to the public, as we've seen over and over again. It's users are a commodity and are not stakeholders in any meaningful way. But - even the shareholders are not. Zuck owns AND controls it almost entirely. And unlike Craig Newmark (who isn't perfect), Zuck appears to have been deeply flawed from the very beginning, and the poison of unearthly money and power have only made it worse.