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Google IT Support Professional Certificate

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Re: Google IT Support Professional Certificate

#101
post #20
post #2

How this certification program compares to CompTIA A+ ?

Both are likely to be equally worthless in getting an IT job, IT jobs require experience in the field and not just knowledge.

I wouldn't even call what you get from those programs knowledge. Knowledge implies understanding of the subject material, which I've never seen from the "A+ certified" crowd in my entire career.

Re: Google IT Support Professional Certificate

#102
post #35
post #21

Earlier quoted context omitted.

I’ll believe it when Google starts hiring grads of this programme, with no other qualifications or experience

We'll have to see if they start hiring their helpdesk/techstop from this programme. If they hire from this programme, then i think it should be a good sign of trustworthiness.

They already hire from similar progams.

Re: Google IT Support Professional Certificate

#103

Earlier quoted context omitted.

Both. And if Coca-cola funded a networking cert, I'd consider it reputable too. It be a Cisco cert wouldn't make sense though, then it would be banking on Cisco's reputation.

For better or for worse, there's a limited subset of certification vendors that are considered reputable by most hiring managers. Most of their certifications consist entirely of alphabet soup and are recognized nationwide if not globally. (Unfortunately this does lead to some unfortunate mishaps, like OSCP being overlooked in favor of garbage like CEH). When someone comes along with an official "I can MongoDB certif…

Ultimately, hiring managers in aggregate decide which certificates are good. I can honestly say most of the time if someone has very many certificates listed on their resume their odds of making it through our hiring process are pretty low (information security consulting). There are only a couple of certificates that come to mind that are interesting. OSCP is one. The upper level Cisco certificates are well regarded. If I see a new certificate on someone's resume I look it up.

Everyone familiar with Cisco's certificates knows the CCIE is really hard to get because you have to actually demonstrate competence at fixing broken networking in a complex environment. Which leads to an interesting point. It is effectively a work product assessment. If someone can get a CCIE they can probably wrangle your network architecture too. It is similar to how we hire folks. OSCP is similar in that there is a practical part to their certifications. You have to demonstrate actual competence to get one of their various certs.

Contrast to CEH/CISSP you just multiple choice a bunch of facts. Literally, almost anyone, could sit down and cram for 4-6 weeks and get a CISSP. Even people that don't know much about how technology and computing works. Tests like the Bar exam also go far beyond multiple choice, having essay components and very complex questions in most cases.

I think it boils down to a simple thing: do enough people who know about the certificate and how difficult it is to acquire say it is actually difficult and or practical in a meaningful way. Equifax could have crafted such a certificate and it certainly would have been a blow to certificate holders if it was a good certificate with a convincing practical setup like OSCP or CCIE. The rough heuristic I always hear is what you said "Certs are garbage" -- someone else will pipe up, well I guess OSCP is alright, etc.

Re: Google IT Support Professional Certificate

#104
post #88
post #4

There’s no better example of a dynamic, fast-growing field than IT support Is this why IBM, DXC et al are laying off Western workers like it’s going out of fashion and offshoring those jobs as fast as they possibly can?

FTA: "In the United States alone, there are currently 150,000 open IT support jobs" This program was literally started so Google could provide tech support to its employees. A highly technical group with access to a leading public cloud. None of that does away with the need to provide IT support.

That is a ludicrously high number. Are there entire companies, entire offices, staring out of the window waiting for someone to do some IT? Or are they managing and sure an IT guy/gal would be nice to have, but no big deal to do without?

Re: Google IT Support Professional Certificate

#105
I'm not convinced of the quality of this course material. I thought I could try it out, see if I could fill some gaps in my knowledge. I tried out some of the quizzes and they were just bad. Course 1, week 2, for example, asks you to match items to where they go on a motherboard. This quiz is flatly wrong. It asks you to match a PSU to the rear Ethernet port, and a SATA cable to an IDE port. Being so obviously wrong about something so basic gives me serious concerns about everything else. I quickly cancelled the free trial.

Re: Google IT Support Professional Certificate

#106

Earlier quoted context omitted.

I vehemently disagree. The whole SWE/DevOps trend isn't super popular once you leave Silicon Valley. At the end of the day, most businesses still use Windows, and most IT staff are telling people how to print correctly and resetting the passwords people forgot for the umteenth time this week . This isn't going to change in the near future, and I assume Google's IT Support certificate is either teaching the skills nec…

Those IT people are dinosaurs. Many of these folks are around, but the job openings are slim because they are attriting away. 80% of traditional IT hocus pocus can be automated or performed by an office manager or admin.

This! A small dev team with an AWS account and a git repo will run circles around the IT team in terms of speed, compliance requirements and scalability. Traditional network infrastructure, virtualization, security, DBMS, etc. are all on the verge of extinction.

Re: Google IT Support Professional Certificate

#107
post #106

Earlier quoted context omitted.

Those IT people are dinosaurs. Many of these folks are around, but the job openings are slim because they are attriting away. 80% of traditional IT hocus pocus can be automated or performed by an office manager or admin.

This! A small dev team with an AWS account and a git repo will run circles around the IT team in terms of speed, compliance requirements and scalability. Traditional network infrastructure, virtualization, security, DBMS, etc. are all on the verge of extinction.

At 2-10x the cost of on prem systems, sure.

There are plenty of things AWS doesn't work for.

Re: Google IT Support Professional Certificate

#108
post #104
post #88

Earlier quoted context omitted.

FTA: "In the United States alone, there are currently 150,000 open IT support jobs" This program was literally started so Google could provide tech support to its employees. A highly technical group with access to a leading public cloud. None of that does away with the need to provide IT support.

That is a ludicrously high number. Are there entire companies, entire offices, staring out of the window waiting for someone to do some IT? Or are they managing and sure an IT guy/gal would be nice to have, but no big deal to do without?

I think number looks okay in terms of posting. One thing people wrongly assume that companies putting these openings do actually want to fill them all or even any significant number.

Re: Google IT Support Professional Certificate

#109
post #92

I got started at Google years ago in the IT support department. I was an atypical case because I have a CS degree from an prestigious university, but at the time, I was caught in the fallout of the dot-com bust, so I needed any job I could get. I eventually interviewed successfully to become a SWE, but my experiences working with the broader swath of people (not just CS/CE grads from elite programs) in IT really open…

It's hard to find anything about working at Google that isn't geared towards SWE. What job title(s) would someone working for Google in IT support hold? Is the interview process as grueling as the SWE positions, or is Google looking for generalists?

Re: Google IT Support Professional Certificate

#110

Earlier quoted context omitted.

I vehemently disagree. The whole SWE/DevOps trend isn't super popular once you leave Silicon Valley. At the end of the day, most businesses still use Windows, and most IT staff are telling people how to print correctly and resetting the passwords people forgot for the umteenth time this week . This isn't going to change in the near future, and I assume Google's IT Support certificate is either teaching the skills nec…

Those IT people are dinosaurs. Many of these folks are around, but the job openings are slim because they are attriting away. 80% of traditional IT hocus pocus can be automated or performed by an office manager or admin.

> 80% of traditional IT hocus pocus can be automated or performed by an office manager or admin.

Then you clearly have never worked at a business where IT or technology isn't a core function of the business. Middle America wasn't and still isn't ready for understanding IT. I say this as someone who has worked with over 150 companies (mainly mid market, middle america) doing IT audits.

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