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What you should know as a founder of a software company

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Re: What you should know as a founder of a software company

#101

Earlier quoted context omitted.

Protecting your abstract "employer" from a toxic exec is a political suicide. The right thing to do is sniff out who's the exec's political enemy and what move is he planning next against him and aid that person in his move without directly confronting the toxic exec. It's dirty politics, but it works.

Yeah.. Lesson learned I hope... Am I naive to think that in a business setting, problems should be constructively confronted proportionally to the extent of their damage potential directly with their author? Wouldn't the business be able to grow more efficiently and be able to keep a peaceful environment free of backstabbers if people could accept that everyone makes mistakes, that they don't really matter as long as…

You need to look at the company's cash flow and competition model to understand this. Let me try to sketch 2 black & white scenarios:

A) The company is bootstrapped, profitable, gets positive cash flow from paying customers and is investing profits into adding new features that will cover larger markets. Its competing with other bootstrapped companies on how fast it can add features.

B) The company is VC-backed, runs at a loss, gets it cash from rounds of investments. A competitive factor for getting more capital is showing rapid growth and creating an impression that the company is sexy, has a great future, etc. A competitive factor in getting rapid growth is offering services subsidized by the venture capital and getting high-profile salespeople through the CEO's network.

In the first scenario it's all about the product. In the second it's all about the CEO's ability to sell the right impression to the venture capitalists.

Things get more complicated once you bring in psychology. The people that are good at confidently overselling a product and giving a perfect impression are usually people-oriented. They can give a good impression, and they draw their motivation from impressing others and glorifying their social status. If a person you're talking to starts dropping hints about how much of a big guy he/she is, that's the personality type I'm talking about and you don't want to confront that person because you'll be seen as a personal threat regardless the long-term effects. This doesn't benefit the long-term product quality and efficiency, but will benefit their self-confidence (hey, I'm a big boss, nobody dares object me) and will help them attract more venture capital and get more high-profile sales people aid their course.

So yes, in many real-world scenarios everyone is talking about results, learning opportunity, positive environment, growth, etc. because this is a part of the impression you want to make, but in reality everyone is backstabbing each other because if you don't do this, someone will backstab you.

Re: What you should know as a founder of a software company

#102

Earlier quoted context omitted.

Gmail was a revolutionary UI by standards of the day. It was one of a handful of apps that ushered in Web 2.0 and AJAX. Facebook was rougher to be sure, but if you compare to the tire fire of MySpace you realize it was relatively quite good.

Ajax was invented for Outlook Web Access. I guess Gmail brought it to the masses, along with a decent amount of free storage.

I'm well aware that Microsoft invented AJAX, I don't see how that has any relevance to my point.

Re: What you should know as a founder of a software company

#103
post #89

Earlier quoted context omitted.

How do startups exist without customers paying them to solve a problem? From convincing investors that the problem exists? It sounds like the investors are the real customers and a narrative is the product they produce.

The best ones ignore the "scratch your own itch" advice and look for a problem that is outside their comfort area that has not yet been attacked.

The best startups without customers? Aren't those the worst startups?

Re: What you should know as a founder of a software company

#104
post #56

Earlier quoted context omitted.

What would sales do in a B2C shop? In my mind you just create a product people want, slap AdWords on it for revenue and add a marketing team for growth. I have a hard time imagining what for example Reddit would do with a sales team. Edit: Apparently Reddit have a sales team since they have their own ads platform, they wouldn't need it if they used AdWords.

Adsense is for publishers, AdWords for advertisers. You are referring to Adsense, maybe?

He meant AdWords - to help him find customers for his B2C product.

Re: What you should know as a founder of a software company

#105
post #50
post #4

> Weak user experience design makes people hate your product. Big companies can get away with it because their clients often have no other choice, but it’s a crucial point for a new market player. This is not a generally true statement. Big (aka successful) companies with a poor UX are likely focused on selling or some core feature set that is hard to create, and if they're big then it means they are or were making t…

Your advice is actually good for a slightly unexpected reason: most people can't really understand the difference between UI and UX. Even worse are those that don't get it that "UI design" is of itself completely different from "graphic design". So if you tell someone "UX is terribly important", 90% of the time they will focus on "UI design" or "graphic design" and miss the point entirely while wasting tons of resour…

> - products with horrible UIs and horrible graphic design, but awesome user experience (UXs) -- because they solve a problem perfectly while enabling a good workflow, or are extensible and adaptable to new unanticipated workflows

Thank you for articulating this point so well. I think websites like HN, 4Chan to an extent Reddit are best examples for this category

Re: What you should know as a founder of a software company

#106

Earlier quoted context omitted.

Yes and no. The UX -is- part of the sell. You can sell the implementers on features, but to sell to a business (especially a traditional risk averse enterprise), you have to wow non-technical people. To do that, having an amazing UX for the features the non-technical people care about goes hand in hand with a sales pitch ("Look at how beautiful those charts and graphs are. You can really visualize the data to make be…

> ("Look at how beautiful those charts and graphs are. You can really visualize the data to make better decisions!") That's one of my pet peeves. This literally is goes in the opposite direction most of the time - the prettier the graphs presented, the more useless they are. They show less, take more space, omit units, scales, or well... even useful data. Not to mention connecting things that should not be connected,…

Casey Neistat on his studio "functionality breeds its own aesthetic". I try to operate with that mental model as much as possible

Re: What you should know as a founder of a software company

#107

Earlier quoted context omitted.

Adsense is for publishers, AdWords for advertisers. You are referring to Adsense, maybe?

He meant AdWords - to help him find customers for his B2C product.

This makes more sense in the context of the GP comment if Reddit's ad network is found on sites outside of Reddit. I confess ignorance to these particulars.

Re: What you should know as a founder of a software company

#108
post #50

Earlier quoted context omitted.

Your advice is actually good for a slightly unexpected reason: most people can't really understand the difference between UI and UX. Even worse are those that don't get it that "UI design" is of itself completely different from "graphic design". So if you tell someone "UX is terribly important", 90% of the time they will focus on "UI design" or "graphic design" and miss the point entirely while wasting tons of resour…

> - products with horrible UIs and horrible graphic design, but awesome user experience (UXs) -- because they solve a problem perfectly while enabling a good workflow, or are extensible and adaptable to new unanticipated workflows Thank you for articulating this point so well. I think websites like HN, 4Chan to an extent Reddit are best examples for this category

Why do you think HN has horrible graphic design? Just curious.

Re: What you should know as a founder of a software company

#109
post #50
post #4

> Weak user experience design makes people hate your product. Big companies can get away with it because their clients often have no other choice, but it’s a crucial point for a new market player. This is not a generally true statement. Big (aka successful) companies with a poor UX are likely focused on selling or some core feature set that is hard to create, and if they're big then it means they are or were making t…

Your advice is actually good for a slightly unexpected reason: most people can't really understand the difference between UI and UX. Even worse are those that don't get it that "UI design" is of itself completely different from "graphic design". So if you tell someone "UX is terribly important", 90% of the time they will focus on "UI design" or "graphic design" and miss the point entirely while wasting tons of resour…

You seem to have a really good understanding of this topic. In your view, what do you think the definition of UX, UI and graphics design is? I think that would be beneficial to the readers of your comment.

Also, can you cite some examples of the list of products?

I can think of

- products with great UIs and awesome graphic design but horrible UX: Shopping cart checkouts that if you click something, you have to write the CC/Name-details again. Multi-city flight search on any major travel site is a pain in the ass.

Re: What you should know as a founder of a software company

#110

Earlier quoted context omitted.

> ("Look at how beautiful those charts and graphs are. You can really visualize the data to make better decisions!") That's one of my pet peeves. This literally is goes in the opposite direction most of the time - the prettier the graphs presented, the more useless they are. They show less, take more space, omit units, scales, or well... even useful data. Not to mention connecting things that should not be connected,…

Best presentation of your point I've seen: http://www.darkhorseanalytics.com/blog/data-looks-better-nak...

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