Anyone care to share positive and negative experiences of using Algolia to power search in your SaaS? (We're currently using MySQL's full-text search and are finding it to be a long way short of the experience we'd like our customers to have.)
We've been using Algolia in production for 8 months and moved to self-hosted elasticsearch. Small dataset, 2,5million records in 10 indexes IIRC, data structures and filtering were quite complex. Algolia Pros: * very nice UI/dashboard, stats, lots of options, flexible * documentation is nice, 'onboarding' was not an issue * it worked reliably most of the time Cons: * lock-in/proprietary. Think twice if you want to ba…
* we have never discontinued a feature in the API since the launch
* We never broke our API clients, we proposed a new version when a new feature required a big change but we kept the previous version (and this happened only on two API client in 5 years)
For the support, this is our engineer's team working on the product that does the support and we put a lot of effort to make sure all our customers are satisfied and get the relevant answers.
Then if you got the same customer experience with a $40 machine, you have probably not used all the feature/power of the engine. I am sad to see such a feedback and you can make me accountable to make sure we will do everything we can to satisfy all our users