Earlier quoted context omitted.
Maybe my comment was unnecessarily rude, but demanding a refund and calling a company a piece of shit because you got banned for cheating is absolutely entitlement. Just because you spend money on a service does not entitle you to have unlimited access against TOS.
When you pay for a product or service, you're entitled to the receipt of the product or service that you paid for. If you think I'm breaking your Terms of Service, you have every right to refuse service to me, like any other establishment. However, you also have to refuse my money. If I've already paid, you give it back. That's my moral standpoint, anyway. Arguments against it exist (should people who start fights in…
Cheating has a small impact on the player base and probably on how much money Niantic is able to extract from the store. Holding onto gyms for a period of time nets the trainer "free" coins they didn't have to purchase. GPS spoofing opens up some of the more remote gyms to more attacks, and allows certain people to level up faster. It also has the effect of driving legitimate players away because they feel they can't compete.
I don't agree with many of the decisions Niantic have made, and I no longer play the game. But I don't agree with people demanding refunds from game companies that they have been banned from. I like that cheating players are punished. Cheaters in Counter Strike have left a very sour impression on me.