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Postmates NYC treats their deliverymen like trash

peterk.co

11–20 of 25 posts

Re: Postmates NYC treats their deliverymen like trash

#11
post #6

This is unfortunate, but I have to wonder why 557.png (the image of the phone in this post) was last edited by Photoshop. :tinfoil: $ extract downloads/557.png Keywords for file downloads/557.png: mimetype - image/png image dimensions - 1170x869 produced by software - Adobe ImageReady comment - created by software - Adobe Photoshop CS6 Macintosh mimetype - image/png video dimensions - 1170x869 pixel aspect ratio - 1/…

Here's the original. I didn't like the way it looked.

https://dl.dropboxusercontent.com/u/10272371/image.jpeg

Re: Postmates NYC treats their deliverymen like trash

#12
post #2

The headline is significantly linkbaity. Courier job applicant was told to arrive 5-10 mins early for interview, arrived 4 mins early and was unapologetically told to go to the next session in 30 mins.

The linked article does not indicate that the applicant was told to arrive 5-10 minutes early, and it explicitly says that they were to reschedule for another day, not the next session in 30 minutes.

Re: Postmates NYC treats their deliverymen like trash

#13
Well, if it's a courier service that hopes to distinguish itself by being unerringly on-time...I guess this is a good way to enforce such a mentality from the get-go. Kind of like Van Halen being a stickler about brown M&M's, except that showing up on-time for the interview is directly related to the services at hand.

(If the OP arrived at 5:55, then unless he knocked on the dot, he was technically later than the "5-10 minutes early" notice. OTOH, it seems to be a common convention that when a time is set, i.e. 6:00PM, that is the actual drop-dead time)

Re: Postmates NYC treats their deliverymen like trash

#14
post #2

The headline is significantly linkbaity. Courier job applicant was told to arrive 5-10 mins early for interview, arrived 4 mins early and was unapologetically told to go to the next session in 30 mins.

I agree with you to an extent. However, the flyer says the session starts at 6:00PM, not 5:50 or 5:55PM. Generally speaking, when someone says to arrive at a particular event 5-10 minutes early, it is simply so that everyone can be seated and things can get going at the prescribed time, 6:00PM, not that the participants should disregard the stated start time of the event. Plus, if the story that the company representative was rude is true, then that is not cool for the exact reason that the participant specified. The company theoretically lives and dies by its couriers, so frustrating them (perhaps it is a little harsh to say they treat their couriers like trash) right out of the gate is not exactly a good growth strategy.

Re: Postmates NYC treats their deliverymen like trash

#15
post #7

This reminds me of Van Halen and their "no brown M&M's clause" http://www.entrepreneur.com/article/232420 To sum it up, Van Halen would put in their contracts that they are to be served M&M's with no brown ones present. If they found that there was indeed brown ones, they would not play because they felt the gig was not paying attention to detail. Seems to me that if you are applying for a job that basically is all a…

That story would be more of an analogy if Van Halen then checked if you also removed the red M&Ms too, since red is kind of close to brown.

I may be weird in this way, but if you want me somewhere at 6pm, tell me 6pm. If you want me there at 5:50pm, tell me 5:50pm. But if you want me there at 5:50pm, don't tell me 6pm.

Re: Postmates NYC treats their deliverymen like trash

#16
post #2

The headline is significantly linkbaity. Courier job applicant was told to arrive 5-10 mins early for interview, arrived 4 mins early and was unapologetically told to go to the next session in 30 mins.

The linked article does not indicate that the applicant was told to arrive 5-10 minutes early, and it explicitly says that they were to reschedule for another day , not the next session in 30 minutes.

[deleted]

Re: Postmates NYC treats their deliverymen like trash

#17
post #2

The headline is significantly linkbaity. Courier job applicant was told to arrive 5-10 mins early for interview, arrived 4 mins early and was unapologetically told to go to the next session in 30 mins.

I agree with you to an extent. However, the flyer says the session starts at 6:00PM, not 5:50 or 5:55PM. Generally speaking, when someone says to arrive at a particular event 5-10 minutes early, it is simply so that everyone can be seated and things can get going at the prescribed time, 6:00PM, not that the participants should disregard the stated start time of the event. Plus, if the story that the company represent…

> The company theoretically lives and dies by its couriers, so frustrating them (perhaps it is a little harsh to say they treat their couriers like trash) right out of the gate is not exactly a good growth strategy.

That depends on whether they're constrained by supply (couriers) or demand (customers). If they're demand-constrained, I think it makes sense to be very selective about which couriers they take on to ensure their customers have a great experience, and choosing which couriers to accept based on how early they arrive for their job interview seems like an excellent metric to use to attempt to differentiate between applicants you otherwise know very little about.

Re: Postmates NYC treats their deliverymen like trash

#18
post #2

The headline is significantly linkbaity. Courier job applicant was told to arrive 5-10 mins early for interview, arrived 4 mins early and was unapologetically told to go to the next session in 30 mins.

The linked article does not indicate that the applicant was told to arrive 5-10 minutes early, and it explicitly says that they were to reschedule for another day , not the next session in 30 minutes.

The linked article absolutely shows that the applicant was told to arrive 5-10 minutes early, in this image embedded in the article: http://peterk.co/content/images/2014/Jul/email.png

"Late arrivals will not be admitted, be sure to arrive 5-10 minutes early."

Re: Postmates NYC treats their deliverymen like trash

#19

Earlier quoted context omitted.

I agree with you to an extent. However, the flyer says the session starts at 6:00PM, not 5:50 or 5:55PM. Generally speaking, when someone says to arrive at a particular event 5-10 minutes early, it is simply so that everyone can be seated and things can get going at the prescribed time, 6:00PM, not that the participants should disregard the stated start time of the event. Plus, if the story that the company represent…

> The company theoretically lives and dies by its couriers, so frustrating them (perhaps it is a little harsh to say they treat their couriers like trash) right out of the gate is not exactly a good growth strategy. That depends on whether they're constrained by supply (couriers) or demand (customers). If they're demand-constrained, I think it makes sense to be very selective about which couriers they take on to ensu…

> "That depends on whether they're constrained by supply (couriers) or demand (customers)."

Treating someone decently and with respect is not a supply/demand equation. Your sentence is why everyone hates us. Are you rude to your waiter because he's on the short end of the supply/demand stick?

> "and choosing which couriers to accept based on how early they arrive for their job interview seems like an excellent metric"

No, not it doesn't. This is cargo cult hiring, no different than hiring programmers based on how well they can reason why manhole covers are round, or why one lightbulb is warmer than the next.

You can determine who is an effective courier and who isn't by having them deliver things. Just like you can determine who is an effective programmer and who isn't by having them write code.

This sort of "hiring by proxy signal even though the primary signal is perfectly testable" is endemic in our industry, and apparently isn't limited to hiring devs.

Tell people what you expect of them, and expect that of them. To do otherwise is shitty mind games no better than the classic Monty Python sketch: https://www.youtube.com/watch?v=zP0sqRMzkwo&feature=kp

> "an excellent metric to use to attempt to differentiate between applicants you otherwise know very little about."

... and we arrive at the core of tech industry idiocy. "We don't have enough information to make a good decision" is answered by "Let's concoct logical-sounding but completely unverified proxy signals to make the decision instead of collecting more information".

Re: Postmates NYC treats their deliverymen like trash

#20

Earlier quoted context omitted.

> The company theoretically lives and dies by its couriers, so frustrating them (perhaps it is a little harsh to say they treat their couriers like trash) right out of the gate is not exactly a good growth strategy. That depends on whether they're constrained by supply (couriers) or demand (customers). If they're demand-constrained, I think it makes sense to be very selective about which couriers they take on to ensu…

> "That depends on whether they're constrained by supply (couriers) or demand (customers)." Treating someone decently and with respect is not a supply/demand equation. Your sentence is why everyone hates us. Are you rude to your waiter because he's on the short end of the supply/demand stick? > "and choosing which couriers to accept based on how early they arrive for their job interview seems like an excellent metric…

> You can determine who is an effective courier and who isn't by having them deliver things.

I agree with your post, but I have to point out that his first job was delivering himself to the presentation on time. Given zero other information, I'd take the guy who showed up pretty early over the guy who barely made it.

But as you said, that's not really enough information.

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