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Facebook emotion manipulation study: an explanation

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Re: Facebook emotion manipulation study: an explanation

#11
post #2

Not a single point in that response directly addresses why there was no informed consent in the study. There are reasons why research goes under ethical review before it is conducted, and this is certainly going to be a tough lesson for Facebook.

I believe the study was highly unethical. However, in many studies participants have no idea what's being studied about them. The participant content angle seems less ominous than the rest of it, and might be detracting from discussing more serious ethical implications that come from optimizing user engagement and it's derivative forms.

Re: Facebook emotion manipulation study: an explanation

#12
post #9
post #5

I can understand why some people have concerns about it, and my coauthors and I are very sorry for the way the paper described the research and any anxiety it caused. In hindsight, the research benefits of the paper may not have justified all of this anxiety. Ignoring the classic "I'm sorry you were freaked out" non-apology here, this response completely misses the point, and tries to re-frame the concept of informed…

Is it an ethical breach if I don't get informed consent from users when I do A/B testing on my website? Or is it only unethical if I publish the results afterwards? Or is it only if I'm actually trying to affect the user's mood specifically?

This is where the real discussion needs to focus. These are the hard questions we need to consider

Re: Facebook emotion manipulation study: an explanation

#13
> The reason we did this research is because we care about the emotional impact of Facebook and the people that use our product.

That.. or getting users to click more ads.

Maybe ad inventory can be optimized for people in an certain emotional state, and the user's wall can be used to induce the most profitable state of mind for fb's available ad inventory. That would be awesome in an evil villain kind of way.

Re: Facebook emotion manipulation study: an explanation

#15

When addressing criticism, it's not great to start "Ok so." (Or "Calm Down. Breathe. We Hear You" [1], to dig farther back in time.) [1] http://www.facebook.com/notes/facebook/calm-down-breathe-we-...

Do you have any thoughts about the explanation itself? I made it past the first two words, and thought the explanation was fairly reasonable and satisfying.

Re: Facebook emotion manipulation study: an explanation

#16
post #13

> The reason we did this research is because we care about the emotional impact of Facebook and the people that use our product. That.. or getting users to click more ads. Maybe ad inventory can be optimized for people in an certain emotional state, and the user's wall can be used to induce the most profitable state of mind for fb's available ad inventory. That would be awesome in an evil villain kind of way.

> That.. or getting users to click more ads.

Or both, with no contradictions at all.

Re: Facebook emotion manipulation study: an explanation

#17
It seems to be that Facebook did something like an A/B test of their ranking algorithm, and then did a cohort study to see if there were any longer term impact.

If what they did requires informed consent, what about when the end goal is maximizing click through rate, e.g. by inciting an emotional response?

Let's say FB finds that certain types of posts in the feed cause a nearby ad to be clicked on more. They determine this through pervasive testing of everything that you see and do on their site. They could then adjust their algorithm to account for this behavior to increase clicks/profit.

I think the actions FB takes to monetize the user base are not only more intrusive by far, they are actively searching for and exploiting these effects for profit. If informed consent for TFA is not ridiculous, then I think we have much bigger problems on our hands? What am I missing about the informed consent issue?

Re: Facebook emotion manipulation study: an explanation

#18

People calling this unethical have to explain why it is but A/B testing is not.

Not even just A/B testing. Any form of interaction which is intended to alter the mood or beliefs of any person, including visual design, advertising, marketing, etc.

Re: Facebook emotion manipulation study: an explanation

#20
This comment on the piece aptly sums up my response, it's by Sean Tucker:

Adam, I don't know you -- I came here from the Buzzfeed article criticizing the ethics of the study that linked to this post, but it appears we do have a friend in common.

I just have to ask - you honestly had a hypothesis that amounted to 'perhaps we can make people more depressed,' and decided to test it on a group that hadn't consented to the experiment, with no way to track its impact on their actual lives, only on the language they used in their Facebook posts? And you ask us to trust that this passed an internal review so it's ethical?

Please take a moment to step back and consider that. That appears to have been the train of thought that led to this.

That's appalling. Completely appalling. The Atlantic piece is right -- there's absolutely no way this passes APA deceptive research standards.

Beyond that, you'll never know what impact this actually had on depressed people. You can only measure what they posted to Facebook, which isn't a particularly meaningful or realistic indicator of their emotional state.

If this passed an internal review board, that's only proof that Facebook's internal review standards aren't what they need to be.

You're in a position of extraordinary power, with access to more subscribers than any other field study in history, a larger population than most nations, and subject only to how you review yourselves. You could deceive yourself into believing you have informed consent because everyone clicked 'accept' on the Terms of Service years ago, but there's no way even you think that's a meaningful standard.

I trust you're a reasonable person who doesn't set out to cross ethical boundaries. But on this one, I think Facebook needs to admit it did and make some changes. This study was unethical by any reasonable standard. There's nothing wrong with admitting that and figuring out a way to do better.

There's a lot wrong with going ahead with anything like this, ever again.

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