11–20 of 33 posts
The great thing about Homejoy's business model is that consumers who are happy with the service will provide a solid source of recurring revenue. Also, there is no need to maintain a physical presence in a city aside from the city operations manager, so overhead is remarkably low.
We've had terrible service with Homejoy. I gave it a few tries and I'm too nervous to try again. You can't see who will be cleaning your house until you're locked in. There's no quality control. It seems it may be a problem that's better distributed (ex: word of mouth in your local area).
I first learned about Homejoy in October of 2013 and immediately signed up for a recurring cleaning, automatic billing. Almost every time Homejoy called me to reschedule. I only had the same cleaner twice, even though I picked 3 different "preferred" cleaners. Finally, after about 12 cleanings, they didn't show for cleaning 13. Turns out that since October their recurring billing system wasn't actually billing me. So they cancelled my appointment without any notice. I was never told of an accruing balance, even though I spoke to them frequently because they called to reschedule so many times.
It's clear to me that the second point: "Reduce Friction At Every Turn" doesn't apply to customers.
I just launched https://www.lawncheer.com , I'll be honest, I am modeling everything I do after homejoy. All of Adora's articles/interviews etc, have been super beneficial and insightful, along with bookmarked.
We've had terrible service with Homejoy. I gave it a few tries and I'm too nervous to try again. You can't see who will be cleaning your house until you're locked in. There's no quality control. It seems it may be a problem that's better distributed (ex: word of mouth in your local area).
Seconding this comment. Tried a few times, had different cleaners every time (even when we requested a past cleaner that did a good job) and the overall quality was wildly variable, but always converging toward some degree of "poor experience".
We've had terrible service with Homejoy. I gave it a few tries and I'm too nervous to try again. You can't see who will be cleaning your house until you're locked in. There's no quality control. It seems it may be a problem that's better distributed (ex: word of mouth in your local area).
I super, duper, ooper, do NOT recommend Homejoy. It is WELL worth your time--at least at this point--to find a cleaning person on Craigslist or something like that and have a short talk with them to determine competence.
Homejoy is sending out anyone with two legs to "clean" your place.
tl;dr: I asked homejoy to take my money and they couldn't. I first learned about Homejoy in October of 2013 and immediately signed up for a recurring cleaning, automatic billing. Almost every time Homejoy called me to reschedule. I only had the same cleaner twice, even though I picked 3 different "preferred" cleaners. Finally, after about 12 cleanings, they didn't show for cleaning 13. Turns out that since October th…
We are so sorry to hear you were effected by our growing pains. We have improved the process regarding our billing and sincerely apologize for any inconveniences this issue caused for you and your family.
If there is anything we could assist you with, please feel free to reach our support team 1-855-728-4569, 7 days a week, 5 am - 5 pm PST or support@homejoy.com.
Best, Team Homejoy
Homejoy has been the worst experience for me. I got credit for their company as a perk from my job and I'm so happy we've moved on. I got 3 cleanings from them -- never again. Every single cleaning I got from them required 2 phone calls. Every phone call was 15 mins on hold. Every payment was wrong, every credit was wrong. Try Exec if you can. They seem to know what they're doing.
I actually have been considering giving HomeJoy a shot because Handybook has been so terrible and a waste of my time. But now reading the stories here I'm ready to go back to finding a local cleaner who I can rely on.