AirHelp – Get compensation from delayed, cancelled or overbooked flights

It seems pretty likely that the legal tools they are using really apply to European flights, although they are incredibly vague on that point. In the US, you're really only legally entitled to compensation if you are involuntarily bumped from an overbooked flight, and that's less than 100,000 people/year compared to the millions who have delays and cancellations.

It would be far more honest to be clear at the start as to what customers can reasonably expect, how their service is different from just sending a form letter complaint to the airline, and why they need access to your email.

Why does it make me go through the whole process (entering in booking numbers, dates, etc.) to at the end only tell me:

"Unfortunately! For domestic U.S. flights, we can help you claim for compensation only when the airlines have overbooked your flight."

When it already had enough information to do that AT STEP 2.

Thanks for wasting my time.

Yeah, good point. Now I'm trying to figure out how to disconnect it... Sigh.

Hey all, one of the founders here. We really appreciate the feedback, a lot of the concerns are something that we are aware of. There are a couple of things that I think is important to clear out.

1 - you will always be able to enter in your flights manually through the webform. 2 - We built the email search function because we could see that a lot of people we're still unaware of which flights they could claim for, hence a service that automatically tells you. 3 - Tripit, Yahoo etc. are all on the roadmap 4 - We really don't have any other interest than helping you find itineraries, and we will never look through your personal emails.

Great feedback everybody, please keep it coming, it is much appreciated. Also if you have input going forward, never hesitate to get in touch