What a great idea ! so easy to use !
With laws, general conditions, etc... becoming more and more long and complex (even for educated people) I can see this kind of concept taking off in many other fields.
cannot wait !
When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
11–20 of 66 posts
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#12Neat. While perhaps impossible, I'd also love an app that would overall just help me get back ontrack for flights and rebooked somehow. I realize I can go to the gate agent (who invariably now has 50 other people in line, and are working with computers that seem to require 1000 key presses to even look up the most basic thing) or call the airline (similar situation)- but it seems that the best results only happen for…
It's not an app but I've heard good things about http://crankyconcierge.com
I've never had cause to hire them myself though.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#13So concatenate("Air",$SAASfeaturename) is the new hip naming convention? I'll update the lexicon.
Or because its specifically designed for the air travel marketplace?
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#14When airlines screw up such as when you miss a connecting flight due to an airline-caused delay, walking to the ticket counter or agent desk gets you paid. If you have a cell phone, a phone call to the airline gets you paid. If you don't want to bother with walking to the airline reps in the airport or you are not comfortable interacting with people, AirHelp may be useful.
Not always. We had a direct flight from Orlando to Seattle that was waiting on the plane to come from SEA (I assume they just run the plane back and forth between the two cities, based on the schedule). Except SEA had a little sprinkling of snow, so the plane never left. I woke up at 4:00 a.m., looked at my phone, and flight was cancelled. No "we rebooked you", no nothing. So I called. Their offer was to put us on a plane 36 hours later. That's not gonna work, we've got to go to work and get the dogs out of dog jail. Tampa's closer, can you stick on a flight out of there? Nope, not even an option. An hour on the phone got me nowhere.
My wife tried later, and after another hour of "no, that's not acceptable" finally got a later flight with a five hour stop in Washington, DC. Alaska Air at least gave us exit rows for the ride home. Granted, this wasn't a "missed a connecting flight" scenario, but the airline's lack of helpfulness does not give me confidence they would act differently. Man, for the good old days when you'd call or walk to the desk, hear "just a moment, sir there, I have you on the next flight. I put you in first class for the trouble."
On a side note, I find it ironic that the only airline in SEA that was cancelling flights due to snow was the one with the word "Alaska" in its name.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#15So concatenate("Air",$SAASfeaturename) is the new hip naming convention? I'll update the lexicon.
Should have been called AirJoy.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#16So concatenate("Air",$SAASfeaturename) is the new hip naming convention? I'll update the lexicon.
That's very funny.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#17Just curious: in the US, if you were denied boarding, is the airline obligated to compensate you in the form of cash? Or are they allowed to get away with giving you a voucher for the equivalent amount ("store credit")?
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#18Neat. While perhaps impossible, I'd also love an app that would overall just help me get back ontrack for flights and rebooked somehow. I realize I can go to the gate agent (who invariably now has 50 other people in line, and are working with computers that seem to require 1000 key presses to even look up the most basic thing) or call the airline (similar situation)- but it seems that the best results only happen for…
I had a BA flight out of LCY cancelled due to "atmospheric conditions" (that's "fog as thick as pea-soup" to you and me) and had resigned myself to the long line and slow computer scenario described, when on of quite a few agents equipped with an iPad walked up, got my name, and told me my options. Her app was fast and easy to navigate (if not exactly a thing of beauty) and I was rebooked and in a taxi to LGW inside of a couple of minutes.
Very impressive.
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#19Just curious: in the US, if you were denied boarding, is the airline obligated to compensate you in the form of cash? Or are they allowed to get away with giving you a voucher for the equivalent amount ("store credit")?
If it's involuntary, you are owed cash, unless you're denied for weight/balance reasons in which case nothing is due, or you're rebooked on a flight within the hour. If it's voluntary, everything is at the airline's discretion.
United's official rules: http://flyerguide.com/index.php/S*UAL/DENIED-IDB
Re: When Airlines Screw Up Your Flight, AirHelp (YC W14) Gets You Paid
#20Another startup serving the needs of people who demand to be served.
You are of course referring to people who paid for a service which was later denied.