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How Netflix Reinvented HR

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Re: How Netflix Reinvented HR

#11
I was an engineer at Netflix from 2010-2012. There were a lot of things that I really liked about the Netflix culture. They really do live the "Freedom and Responsibility" culture. It was very empowering. There is a dark side to that culture though. At Netflix it was too easy to fire people.

This had two side affects.

1) People were afraid of being fired. You could come in one day and be sent home that afternoon without ever having any idea that you were under-performing. You'll hear Netflix employees talk about the "Culture of Fear".

2) In a meeting with my team Patty said "We are your co-workers, not your friends." `The idea being, you don't make friends at work because you might have to fire that person one day. It was really strange, people were very guarded and almost never talked about their lives outside of work.

PIPs protect employees from the constant fear of being fired. They require managers to give an employee negative feedback. Without them, managers can take the easy route and never have the uncomfortable conversations.

#2 made life really hard at Netflix. The majority of my friends come from my co-workers. You spend more time with them than most other people in your life. Some teams ignored the company culture and became close friends anyway. I think the correct thing to do here is to expect your managers to be adults and do the hard thing. Fire your friend.

Re: How Netflix Reinvented HR

#12
post #10

The big accounting firms in the US are an interesting case to look at. Accountants will join the firm and spend 8-10 years there. Eventually, they either become partners or they wash out (most don't make partner). The culture has developed in such a way that "washing out" is not really seen as a negative thing. They've established a concept of alumni and maintain good relationships. The "washed out" alumni go on to b…

I've often wondered whether the structure you describe, which is also used by law, consulting, and investment firms, could be adapted to startups. It seems like it might be a way out of the employee/founder dichotomy. The key concept here is that of partner. I like that word, but would like to know exactly what it means in such a structure. How, besides having high status, do partners differ from non-partners? How ar…

In a (US) Limited Liability Partnership, partners get a share of the firm's profits--while still having their individual liability protected in a similar way to a corporation. In a large firm, you probably have multiple levels of partners. While I'm hardly an expert, I imagine that this structure would probably limit the options for raising capital.

Re: How Netflix Reinvented HR

#13
post #8

Anecdote time: My wife worked for Netflix customer service (CS) back about 9 years ago - in their formative years. She likens her time there as similar to any other large company. The individuals were great, but the management was your typical bureaucracy. Rankings were heavily based on seniority, not actual individual value. As CS reps were considered to be fully interchangeable (and the first to be let go to mainta…

Note the part of the article about "split personality" cultures. A lot of the policies that this article was about were for the engineering team, and do not apply at all to what the author calls "hourly employees", which may well include customer service.

Re: How Netflix Reinvented HR

#14
I see some tension between values like "go for the root cause rather than the symptoms" vs "bias towards action rather than analysis-paralysis", as well as "speak up when we we aren't practicing our values" vs "value action rather than process".

At the end of the day it'll come down to the personality of your manager and the dynamics on your day-to-day team.

Re: How Netflix Reinvented HR

#15

I was an engineer at Netflix from 2010-2012. There were a lot of things that I really liked about the Netflix culture. They really do live the "Freedom and Responsibility" culture. It was very empowering. There is a dark side to that culture though. At Netflix it was too easy to fire people. This had two side affects. 1) People were afraid of being fired. You could come in one day and be sent home that afternoon with…

Article say that big money make things a lot smoother anyway. Do you disagree ?

Working at Netflix seems to be a very demanding experience. Will you say that Netflix balance this demand ? In which way ?

Reading this article, I have the feeling that Netflix wants the perfect employees, with no bonuses, no awesome perks, an Uncle Scrooge culture (Wow, I can display my $40 SV paid-by-myself poster in the corridor without asking ! Awesome !), and worst of it an "Han shot first" management.

The saddest thing in this article is the unconditional autocongratulation (sorry for the frenchism) when it doesn't seems so marvelous.

Re: How Netflix Reinvented HR

#16
While the generous severance package and transparency about the process ease my concerns over whether it's ethical or not to cut employees so frequently, all I really got out of this is that I will probably never apply to Netflix.

Re: How Netflix Reinvented HR

#17
post #16

While the generous severance package and transparency about the process ease my concerns over whether it's ethical or not to cut employees so frequently, all I really got out of this is that I will probably never apply to Netflix.

I am counting my blessings that my contact with a Netflix recruiter did not go past the initial phone screen. At that time I had no idea what kind of company it was.

Unsurprisingly, even though this happened less than three years ago, all the people I had been in contact don't work in Netflix any more.

Re: How Netflix Reinvented HR

#18
post #12
post #10

Earlier quoted context omitted.

I've often wondered whether the structure you describe, which is also used by law, consulting, and investment firms, could be adapted to startups. It seems like it might be a way out of the employee/founder dichotomy. The key concept here is that of partner. I like that word, but would like to know exactly what it means in such a structure. How, besides having high status, do partners differ from non-partners? How ar…

In a (US) Limited Liability Partnership, partners get a share of the firm's profits--while still having their individual liability protected in a similar way to a corporation. In a large firm, you probably have multiple levels of partners. While I'm hardly an expert, I imagine that this structure would probably limit the options for raising capital.

LLCs vary by state in the USA. Some states allow almost complete freedom regarding the structure of the business entity. I lived in Virginia for several years. My friends and I launched a business in 2003. We decided to go for a custom LLC structure. We spent about $5,000 on lawyer fees, but we got a structure that allowed us to sell shares in our LLC. It was a hybrid structure, partly a C form, partly a normal LLC.

Re: How Netflix Reinvented HR

#19

I was an engineer at Netflix from 2010-2012. There were a lot of things that I really liked about the Netflix culture. They really do live the "Freedom and Responsibility" culture. It was very empowering. There is a dark side to that culture though. At Netflix it was too easy to fire people. This had two side affects. 1) People were afraid of being fired. You could come in one day and be sent home that afternoon with…

It's interesting that your experience is so different from mine (I work at Netflix now).

for #1, I've never heard of someone being let go without having any idea. When a manager goes to HR and says "I'd like to let this person go", they ask, "will it be a surprise?" and if the answer is yes, they send you back to have the hard conversation first.

for #2, I have lots of friends from Netflix. And some of them have even been let go and we're still friends. I was even friends with my boss, but like any company, when it is a relationship with a manager it must always be reserved.

Re: How Netflix Reinvented HR

#20
post #15

I was an engineer at Netflix from 2010-2012. There were a lot of things that I really liked about the Netflix culture. They really do live the "Freedom and Responsibility" culture. It was very empowering. There is a dark side to that culture though. At Netflix it was too easy to fire people. This had two side affects. 1) People were afraid of being fired. You could come in one day and be sent home that afternoon with…

Article say that big money make things a lot smoother anyway. Do you disagree ? Working at Netflix seems to be a very demanding experience. Will you say that Netflix balance this demand ? In which way ? Reading this article, I have the feeling that Netflix wants the perfect employees, with no bonuses, no awesome perks, an Uncle Scrooge culture (Wow, I can display my $40 SV paid-by-myself poster in the corridor withou…

> Working at Netflix seems to be a very demanding experience. Will you say that Netflix balance this demand ? In which way ?

It is demanding, but management sets a good example of taking time off and allowing for a work/life balance. If you're there at 6pm on a weekday, the building is 1/2 empty and by 7pm almost no one is around. People do not work crazy hours.

Also, for the most part, no one is around for the next two weeks, other than being on call for critical issues.

As for the no bonuses and perks, that is deceiving. Yes it is true, but instead they pay us what they would spend on those perks. Then we can chose to spend it on that or anything else.

Also, there are no official perks, but management is really good about celebrating wins and making sure we feel appreciated.

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