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Do not use Amazon chat support. This just happened to me.

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Re: Do not use Amazon chat support. This just happened to me.

#11

Post by basicallydan »

enneff wrote: post #8
basicallydan wrote: post #3

This isn't exactly fair. You flew off the handle when somebody took longer than they should have and started swearing at them. You should have asked much earlier to speak to someone else or simply started from scratch. I understand that you're probably worried about your account but this is no way to treat customer service representatives, or anybody for that matter. Next time, take a minute to calm down and think ca…

I can understand his exasperation. The responses he was getting from the Amazon employee were unacceptable. They didn't even try to understand his problem, or even his name and gender. They're better off with no support than this crap.

I can also understand the way he feels but this is no way to deal with it.

Re: Do not use Amazon chat support. This just happened to me.

#12

Post by coldtea »

Sorry, she came out as an inexperienced (perhaps first days on the job?) tech support person, and you came out as a royal dick.

You could ask to talk to someone else before, in the first case of incompetence.

Or you could easily hang up, and try again, which would have given you another support person to talk to.

Re: Do not use Amazon chat support. This just happened to me.

#14

Post by supermatt »

This is technical support bliss compared to the 8 or 9 occasions I have had to deal with Adobe support.

Adobe still owe me around £30 (for reactivating a deactivated subscription and charging me), but I dread another 90 minute support call dealing with them...

Re: Do not use Amazon chat support. This just happened to me.

#15

Post by Splendor »

My takeaway here is to reflect on how I would have responded to this service incident had it happened to me in person vs. online. I know I would be much less likely to yell and swear in person and I definitely wouldn't wait an hour before asking politely to be assisted by someone else.

Re: Do not use Amazon chat support. This just happened to me.

#17

Post by Splendor »

gefh wrote: post #16

FYI, any dots in your gmail address are immaterial, so you didn't need to have this conversation in the first place. https://support.google.com/mail/answer/10313?hl=en

That's true on Google's end. Is it true on Amazon's end? Do they view johndoe@gmail.com and john.doe@gmail.com as separate email addresses?

Re: Do not use Amazon chat support. This just happened to me.

#19

Post by 123124213 »

coldtea wrote: post #10
oliverzheng wrote: post #7

Earlier quoted context omitted.

How do we know anything actually happens?

We see it with our own eyes or are given proof of it. A one sided rant is not "proof".

But how do we know we're not dreaming? How can we be sure reality is... real?

Re: Do not use Amazon chat support. This just happened to me.

#20

Post by coldtea »

123124213 wrote: post #19
coldtea wrote: post #10

Earlier quoted context omitted.

We see it with our own eyes or are given proof of it. A one sided rant is not "proof".

But how do we know we're not dreaming? How can we be sure reality is... real?

Why do you have to? In either case, the story will or will not be consistent, which is all that matters?
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