Wow. Seriously? Learn to code.
Doesn't matter how good you think are. If you write code professionally for long enough, you eventually experience an event like this first hand. It's an absolutely horrible experience for a developer.
Twilio is erroneously over-billing and suspending accounts
11–20 of 123 posts
Re: Twilio is erroneously over-billing and suspending accounts
#12This is bad. It'll badly affect people with low bank balances and high overdraft charges - it'll be interesting to see how Twilio reimburses people for charges banks levy on customers.
Re: Twilio is erroneously over-billing and suspending accounts
#13I'm glad they (and most of us) are not in the business of making insulin pumps or other software where such bugs could have potentially lethal consequences.
You mean you don't want to see a medical supply startup that "moves fast and breaks stuff"? I'm surprised we haven't yet...
Re: Twilio is erroneously over-billing and suspending accounts
#14Haha, the one time in my life having an outdated credit card on file paid off.
Re: Twilio is erroneously over-billing and suspending accounts
#15Wow. Seriously? Learn to code.
Well actually learn to write test cases and review code. Though even with that it's feasible to miss a bug.
Re: Twilio is erroneously over-billing and suspending accounts
#16I'm glad they (and most of us) are not in the business of making insulin pumps or other software where such bugs could have potentially lethal consequences.
Don't medical people get around that by ensuring the first customers are mice?
Re: Twilio is erroneously over-billing and suspending accounts
#17I'm glad they (and most of us) are not in the business of making insulin pumps or other software where such bugs could have potentially lethal consequences.
You mean you don't want to see a medical supply startup that "moves fast and breaks stuff"? I'm surprised we haven't yet...
Disrupt Health!
Re: Twilio is erroneously over-billing and suspending accounts
#18Wow. Seriously? Learn to code.
Doesn't matter how good you think are. If you write code professionally for long enough, you eventually experience an event like this first hand. It's an absolutely horrible experience for a developer.
Being a professional developer is hard. That's why it's generally a high paying position, because you solve hard problems and are accountable for the results.
So stop making excuses. An organization of this scale should be taking serious precautions (against code errors, bad hardware, malicious attacks, network problems, compiler bugs, cosmic ray induced bit errors, etc.) when building a credit card processor.
If something truly extraordinary comes out to justify this problem, I may be sympathetic. But Occams razor suggests this was avoidable (through good process, not "I should have seen that off by one error").
Re: Twilio is erroneously over-billing and suspending accounts
#19This is bad. It'll badly affect people with low bank balances and high overdraft charges - it'll be interesting to see how Twilio reimburses people for charges banks levy on customers.
Or if it's on a credit card and you hit your credit limit and they keep trying to charge. How do you reimburse for a drop in credit rating?