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Do Things that Don't Scale

paulgraham.com

11–20 of 223 posts

Re: Do Things that Don't Scale

#11

Who wants to start a user-acquisition startup?

We've funded several startups doing components of that. It's hard to do in the general case.

Essentially, every startup is a user-acquisition startup in its own domain, and it's hard to beat the good ones at their specialty.

Re: Do Things that Don't Scale

#12
post #7

I can think of quite a few startups that used a big bang launch with press with success. Off the top of my head - Instagram (MG's series of pieces on Techcrunch), Mailbox, Flipboard, Square, Path. I get where PG is coming from but press can help bootstrap a network effect if you have none.

Almost anything can help "bootstrap a network effect"; if you have a real network effect offering, every user you gain, no matter how laboriously and no matter how marginally, helps the snowball get bigger.

The point the piece is making is the difference between the actual value of launch publicity (marginal) measured against the typical founder conception of the value of that publicity (enormous).

I've "launched" a bunch of stuff in my career and that part of Graham's piece rang especially true to me.

Re: Do Things that Don't Scale

#13
post #7

I can think of quite a few startups that used a big bang launch with press with success. Off the top of my head - Instagram (MG's series of pieces on Techcrunch), Mailbox, Flipboard, Square, Path. I get where PG is coming from but press can help bootstrap a network effect if you have none.

One of the reasons I wrote "there may be a handful that just grew by themselves" is that every time I learn the story behind one of these apparent instant successes, it turns out it wasn't so instant. I don't know the stories of all these companies, but I do know that Instagram's launch was preceded by a lot of manual recruitment of influential users.

Re: Do Things that Don't Scale

#16
post #12
post #7

I can think of quite a few startups that used a big bang launch with press with success. Off the top of my head - Instagram (MG's series of pieces on Techcrunch), Mailbox, Flipboard, Square, Path. I get where PG is coming from but press can help bootstrap a network effect if you have none.

Almost anything can help "bootstrap a network effect"; if you have a real network effect offering, every user you gain, no matter how laboriously and no matter how marginally, helps the snowball get bigger. The point the piece is making is the difference between the actual value of launch publicity (marginal) measured against the typical founder conception of the value of that publicity (enormous). I've "launched" a…

How do you measure that difference or, rather, how do you challenge the founder, who is arguably the best person to measure that? I've seen several founders attribute success to some critical piece of launch PR (often a big publication article).

Here's an esoteric example (I have a few more of these) - Qik's founders believe many years later Scoble's coverage of them was the reason for their launch being successful. http://techcrunch.com/2012/11/03/qik-started-in-a-garage-dis...

Or the Warby Parker guys attributing their launch success to Vogue covering them (something I know they deeply believe to be true) http://mashable.com/2013/03/07/toasting-success-warby-parker...

Re: Do Things that Don't Scale

#17
post #13
post #7

I can think of quite a few startups that used a big bang launch with press with success. Off the top of my head - Instagram (MG's series of pieces on Techcrunch), Mailbox, Flipboard, Square, Path. I get where PG is coming from but press can help bootstrap a network effect if you have none.

One of the reasons I wrote "there may be a handful that just grew by themselves" is that every time I learn the story behind one of these apparent instant successes, it turns out it wasn't so instant. I don't know the stories of all these companies, but I do know that Instagram's launch was preceded by a lot of manual recruitment of influential users.

Agreed - I don't think any of these should be used in isolation. But Kevin Systrom would tell you that recruiting photographers and influencers helped with launch because when that TC piece hit, everyone saw influencers/early adopters were already on the app, leading to a feedback loop with more 'influencers'.

Re: Do Things that Don't Scale

#19
"The Perfect Store" is a book about the early days of eBay. The primary takeaway for me was how they deliberately went to swap meets, flea markets and garage sales all over America — especially the rural flyover states — and talked to people. They identified the key influencers and flew many of them to California to be given VIP treatment. Those folks returned to their communities as true believers and encouraged their flock to get on the train. 15 years later that investment paid off more than any of them could have hoped.

That said, I suspect that there are many founders who would be open to taking the show on the road. It's incredibly daunting to know what that looks like, or where to start. I feel like it's not laziness, just unknowable to people used to tech communities and test suites.

To that end, my friend Ted and I think we've figured out how to help these founders take the leap and get in front of real people. Those people might be clients, developers or community leaders.

If you're interested in what we're doing, let me know. I'm happy to answer any questions you have, here.

And if you need help with hard problems, you should definitely call Ted: http://usistwo.com/

Re: Do Things that Don't Scale

#20
post #7

I can think of quite a few startups that used a big bang launch with press with success. Off the top of my head - Instagram (MG's series of pieces on Techcrunch), Mailbox, Flipboard, Square, Path. I get where PG is coming from but press can help bootstrap a network effect if you have none.

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