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Show HN: Stop asking your clients "What browser are you on?"

browser-details.com

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Re: Show HN: Stop asking your clients "What browser are you on?"

#11

Post by dubcanada »

jonasvp wrote: post #7
deanclatworthy wrote: post #3

I have found this to be useful: http://supportdetails.com/ What benefit does your service have over this one? Furthermore, if I send mycompany.browser-details.com links to two people, how does your system identify who clicked on the link?

Definitely, support-details.com was the inspiration. However, we didn't want to send our clients to some other site - we needed a branded version. As for identifying users: you can add multiple recipients in case there are several people in your organisation using it. We figure that you'll mostly have your client on the phone or are sending an email and expect an answer within minutes - so you know who it was. In the…

That's assuming it's a single client on the phone at a single time. Which is wrong. There could be multiple clients on the phone or multiple phone calls with multiple clients.

Re: Show HN: Stop asking your clients "What browser are you on?"

#14

Post by rartichoke »

thejosh wrote: post #9
rartichoke wrote: post #5

If I'm on the phone with a client and ask them to look at something I can generally figure out what browser they have (minus the version) by asking 1 or 2 questions and that's often good enough. Now... if you used this data in a way to automate some typical developer->client BS then I could see paying for it maybe. For example, let's say you load up a few VMs with every major browser / browser+version combo. Then you…

If you are doing that much to just see one simple page, might as well try something like browsershots.

I could but I would still have to send the client to some url to get his browser data so I know what to look up.

If I'm sending a client a url, why not take it 1 step further and eliminate any work on my end by just providing me the correct screenshot and info? Then I can shoot a client an e-mail, ask him to click a link and seconds later I'm looking at what he's looking at with his browser settings without having to do anything.

Re: Show HN: Stop asking your clients "What browser are you on?"

#16

Post by jonasvp »

mootothemax wrote: post #10

You need to add support for custom domains so that I can tell people to visit blah.mydomain.com by setting a CNAME record in DNS. This is especially important given that your domain name is less than ideal at present for support purposes; I've had enough of reading out hyphenated domains over the phone, and will avoid services that involve doing so. Looks good though! Do you remember previous visits to the page as we…

Thanks! CNAMEs are supported in the Pro version you can upgrade to. Previous visits are remembered, you can access all the data from your control panel or click the permalink in the e-mail you receive on new visits.

Re: Show HN: Stop asking your clients "What browser are you on?"

#17

Post by dubcanada »

ra wrote: post #4

I think it's a GREAT idea. Now, this might just be me, and I don't want to sound negative, or take anything away from the effort you've obviously put into making this really good, but ... For $120 / year I think, hmm I could probably build something that does this (just for me) in an hour, and it'd be fun! However at $10 per YEAR, I would think it's a steal and jump at it. Not suggesting you should drop your pants on…

I have to agree, at $120 a year I could build it. I don't think you'll be able to charge more then $10 a year.

Re: Show HN: Stop asking your clients "What browser are you on?"

#18

Post by jonasvp »

dubcanada wrote: post #11
jonasvp wrote: post #7

Earlier quoted context omitted.

Definitely, support-details.com was the inspiration. However, we didn't want to send our clients to some other site - we needed a branded version. As for identifying users: you can add multiple recipients in case there are several people in your organisation using it. We figure that you'll mostly have your client on the phone or are sending an email and expect an answer within minutes - so you know who it was. In the…

That's assuming it's a single client on the phone at a single time. Which is wrong. There could be multiple clients on the phone or multiple phone calls with multiple clients.

Right, that's when the "multiple recipients" come into play. You alone probably won't be on the phone with multiple clients.

Re: Show HN: Stop asking your clients "What browser are you on?"

#19

Post by lucaspiller »

dubcanada wrote: post #6

Google Chrome on a Mac reports the following... PDF: No - wrong Chrome has a built in PDF reader JAVA: No - wrong I do have java OGG-VIDEO: Probably supported - lol? probably H.264-VIDEO: Probably supported - ^ WEBM-VIDEO: Probably supported - ^ And not to be a party pooper but why do I need to signup? Why can't I just click "Get Browser Details" get a unique hyperlink that I could then send to someone. What if I hav…

Actually Java is right. You can no longer run Java applets in Chrome on Mac as Java 7 isn't compatible with it.

http://support.google.com/chrome/bin/answer.py?hl=en&ans...

Re: Show HN: Stop asking your clients "What browser are you on?"

#20

Post by madmaze »

dubcanada wrote: post #6

Google Chrome on a Mac reports the following... PDF: No - wrong Chrome has a built in PDF reader JAVA: No - wrong I do have java OGG-VIDEO: Probably supported - lol? probably H.264-VIDEO: Probably supported - ^ WEBM-VIDEO: Probably supported - ^ And not to be a party pooper but why do I need to signup? Why can't I just click "Get Browser Details" get a unique hyperlink that I could then send to someone. What if I hav…

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