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I Don't Understand

bjk5.com

11–20 of 97 posts

Re: I Don't Understand

#11
Making a clear statement such as "I don't understand" also is a great signal to your coworkers. It kills confusion and builds trust: I know that if you don't understand, you will let me know. That is much better than having someone who I have to poke to admit that they don't understand something.

Another personal favorite is stating unequivocally, loud and clear that "This was my mistake". It is tempting to just fix the mistake but even if you have fixed it, if there isn't clear declared ownership, you probably haven't addressed the root cause.

Doing this keeps you honest to yourself and also removes the awkward air where no one knows who is responsible for this mistake because no one has taken ownership. To pull this off you need an environment that won't punish mistakes by default.

There are absolutely fireable mistakes but if you do this right, the employee should volunteer to be let go because he realizes the gravity of his error.

Re: I Don't Understand

#12

One thing that irks me is when you're given some sort of spec document and just told by someone senior the equivalent to RTFM; no questions tolerated ... you have to read and understand the document by yourself, and that's it. That's happened a couple of times to me... and its totally unproductive.

I don't disagree with you but there's a fine limit between asking questions and asking to be hand held.

And it also works the other way around: I cannot stand when a member of the team is too afraid/shy/... to say "I don't understand". (I'm not blaming the team mate as much as the work environment. Nevertheless it's still a very real problem).

When I get out of a meeting with coworkers and they said they understood (or implied it by not asking questions or saying "I don't understand") I really need to trust they do, or else major problems lie ahead.

Re: I Don't Understand

#13
I can see why there seems to be a stigma attached to admitting you don't understand something, especially if you've just started at a new place and you want to make a good impression and reassure them they made the right choice hiring you. I've been guilty too many times of not speaking up when I don't understand something and it comes back to bite you. It makes you look more incompetent being ignorant and not speaking up and then ultimately failing to deliver, than it does to admit you don't understand something thus lowering expectations of the outcome from your work.

To be honest most senior developers are guilty of not creating the right kind of environments for people to comfortably admit they don't understand something and then it brings the whole team down as a result. With exception of where I work now, the senior developers at all other large companies I've worked at made you feel stupid for admitting you didn't understand. There's no weakness in admitting you don't understand, but because of the way companies these days throw words like Agile and lean around, it's no surprise people are afraid to speak up when a company works in the form of 3 week sprints.

While it comes down to the volatile environments managers and senior developers have created over the years, a bad economy doesn't exactly help when it comes to admitting you don't understand something you were hired to do either.

Re: I Don't Understand

#14
I've asked interviewees very difficult questions for this exact reason. I want them to say "I don't understand" or "I don't know" rather than bullshit me an answer. Of course, after saying "I don't know," I instruct them to elaborate on how they would work out the solution -- co-workers? Google? Experiment?

Re: I Don't Understand

#16

I first noticed this effect in college, when the prof would be talking about something that didn't make sense to me. If I remained silent, he'd never explain (of course) and I'd remain ignorant. However, whenever I asked him, everyone would start furiously writing down his explanation in their notes. So I got into the habit of saying "I don't understand". Inevitably, there would be quite a number of other people who…

I saw that as well. One student asked what seemed like silly questions, but later he got invited to apply for PhD and I did not.

On the other side of the equation, I had one amazing EE professor who would write something on the board, and before he turned around would say to the class "You don't understand this", erase it, and take a better approach. He was able to tell when the class didn't get his explanation and would improve it real-time.

Re: I Don't Understand

#17

I can see why there seems to be a stigma attached to admitting you don't understand something, especially if you've just started at a new place and you want to make a good impression and reassure them they made the right choice hiring you. I've been guilty too many times of not speaking up when I don't understand something and it comes back to bite you. It makes you look more incompetent being ignorant and not speaki…

The best new hires we've brought on are the ones that jump in and ask for explanations.

When explaining things to a new hire I already know they don't understand everything, and I expect questions. Those questions help drive the discussion further in a way that hopefully fits in better with their thought process/learning style.

It is much more frustrating trying to explain things to people that just nod and have to be continually questioned to try and find out what they actually understand!

Re: I Don't Understand

#18
I speak up and protest when I don't understand. I "fight" back and challenge the logic of code|process|etc when I disagree. I don't do these things out of disrespect or because I think I'm "that smart". I do it because I need to understand and I don't. So I pick at it until I have a complete understanding. (Sometimes this is "Because." and I can accept that)

This also has the nice side effect of bringing a different perspective to an existing problem. It's a habit that has left several managers going "wow, you sure know what's going on, or you found problems that we'd not considered". I just shrug and reply honestly, "I'm just trying to understand."

It's of course also invaluable advice for students of any ages.

Re: I Don't Understand

#19
My analysis professor used to say, if you state that some part of the proof is trivial then it should be easy to just write it out. And when you have a hard time writing it out or it takes too long, perhaps it's not trivial after all.

Re: I Don't Understand

#20
post #11

Making a clear statement such as "I don't understand" also is a great signal to your coworkers. It kills confusion and builds trust: I know that if you don't understand, you will let me know. That is much better than having someone who I have to poke to admit that they don't understand something. Another personal favorite is stating unequivocally, loud and clear that " This was my mistake ". It is tempting to just fi…

Why does it matter who is responsible for a mistake? Whence this antiquated notion that failures are to be blamed on a scapegoat?
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