11–20 of 169 posts
> Marraffa says Burt is fully HIPAA compliant and that the AI is not open-source and does not generate or manipulate data. We need to fight the talking point that open source is bad!
Earlier quoted context omitted.
How could something like open source ever be perceived as bad?
The idea, within regulated circles, is that it lacks provenance - there’s no vendor to sue. Many open source licenses also carry an explicit disclaimer of merchantability and fitness for purpose. These are taken seriously, and open-source software is viewed akin to car parts found on the side of the road. They could work but it’s better to let someone else verify.
Companies will pawn off thier customers to AI at their peril. In many ways this is a repeat of the India call center train wrecks of the 00s. On paper, letting someone in Bangalore vs onshore handle incoming customer service calls looked like a path to amazing savings. In practice the customer experience was horrendous and companies CTRL-Zed these decisions and rapidly brought customer service back onshore again. AI…
Its still a huge and growing business and one that AI helps https://tech.yahoo.com/ai/articles/call-centres-using-ai-whi...
But the biggest problem is ASR. WER is still atrocious even with SOTA models. When you add drug names and regional accents, it's a recipe for disaster.
> Marraffa says Burt is fully HIPAA compliant and that the AI is not open-source and does not generate or manipulate data. We need to fight the talking point that open source is bad!
how can it not manipulate data and still work? does it do it by magic? absolute L quote by the spokesperson
It's interesting that I had to close 3 popups just to read this article, two of them were for tracking cookies
It's interesting that I had to close 3 popups just to read this article, two of them were for tracking cookies
GDPR popups remind me of the spam popups of the 90s.