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The Philippines' big offshoring industry is growing despite AI

economist.com

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Re: The Philippines' big offshoring industry is growing despite AI

#11

Post by jesse_faden »

nlpnerd wrote: post #2

From a recent article in The Economist. It turns out that once again many of the jobs that people predicted would be eliminated by AI have instead received a boost, at least for now. This closely follows another recent report on how Indian BPO firms are surprisingly thriving due to AI. "Moreover, AI is helping offshore workers in the Philippines do new, more complex jobs. They are picking up work training AI models o…

I visited India recently and when I saw just how many companies have a GCC there I was mindblown. Lots of cool offices, engineering and technical roles, great work life balance and generally a different vibe. Literally every company that I could recognise had a back office there.

Re: The Philippines' big offshoring industry is growing despite AI

#12

Post by gfrecvh »

kombookcha wrote: post #8
decimalenough wrote: post #5

Earlier quoted context omitted.

"Computer says no" has been a trope of terrible customer service long before AI.

"Computer says no" is about unhelpful bureaucracy. Being knowingly locked to a specific procedure and unwilling to divert from it is a different thing from mistakes being made that you are blissfully unaware of. The problem is now invisible and the patient is dying for no reason anyone can discern.

The people who say "computer says no" are also unaware that's a problem. It's invisible to them. To them the process is the point.

I think that two arent as different as you believe.

Re: The Philippines' big offshoring industry is growing despite AI

#13

Post by kombookcha »

gfrecvh wrote: post #12
kombookcha wrote: post #8

Earlier quoted context omitted.

"Computer says no" is about unhelpful bureaucracy. Being knowingly locked to a specific procedure and unwilling to divert from it is a different thing from mistakes being made that you are blissfully unaware of. The problem is now invisible and the patient is dying for no reason anyone can discern.

The people who say "computer says no" are also unaware that's a problem. It's invisible to them. To them the process is the point. I think that two arent as different as you believe.

Well, possibly. To paraphrase the great American philosopher Donald Rumsfeld - there are known knowns, known unknowns, unknown knowns and unknown unknowns. And making the actual process a black box for the people managing it will create a lot more Unknown Unknowns.

Re: The Philippines' big offshoring industry is growing despite AI

#14

Post by eru »

jesse_faden wrote: post #11
nlpnerd wrote: post #2

From a recent article in The Economist. It turns out that once again many of the jobs that people predicted would be eliminated by AI have instead received a boost, at least for now. This closely follows another recent report on how Indian BPO firms are surprisingly thriving due to AI. "Moreover, AI is helping offshore workers in the Philippines do new, more complex jobs. They are picking up work training AI models o…

I visited India recently and when I saw just how many companies have a GCC there I was mindblown. Lots of cool offices, engineering and technical roles, great work life balance and generally a different vibe. Literally every company that I could recognise had a back office there.

What's a GCC?

Re: The Philippines' big offshoring industry is growing despite AI

#15

Post by eru »

dyauspitr wrote: post #10
downrightmike wrote: post #3

Earlier quoted context omitted.

Ooph, now the AI will be wrong and the human won't know it. And that's running our... let me see... life saving care. Cool. cool. cool.

Your average devs are wrong more than the AI is at this point.

At a former job for a regional bank in South East Asia my boss used to joke that outsourcing is really great for the company, because now they can fail to deliver their software projects for cheaper.

Re: The Philippines' big offshoring industry is growing despite AI

#16

Post by lmz »

eru wrote: post #14
jesse_faden wrote: post #11

Earlier quoted context omitted.

I visited India recently and when I saw just how many companies have a GCC there I was mindblown. Lots of cool offices, engineering and technical roles, great work life balance and generally a different vibe. Literally every company that I could recognise had a back office there.

What's a GCC?

> so-called global capability centres, captive back offices that are booming in India ...

Re: The Philippines' big offshoring industry is growing despite AI

#18

Post by bakraman »

eru wrote: post #14
jesse_faden wrote: post #11

Earlier quoted context omitted.

I visited India recently and when I saw just how many companies have a GCC there I was mindblown. Lots of cool offices, engineering and technical roles, great work life balance and generally a different vibe. Literally every company that I could recognise had a back office there.

What's a GCC?

Global capability centers where they basically do the business processes and work for US/EU companies for fraction the cost.
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