Canonical provide commercial support for Ubuntu, don't they? For "$100k of investment on sysadmin services/infrastructure alone", did they ask Canonical for support?
Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
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Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#12Does this make sense? They don't mention trying to get support from Engine Yard on hosting their app on Rails without kernel panics, or trying a managed solution such as Heroku, or trying other OSs other than Ubuntu such as CentOS or something from Joyent. Just trying with the best possible syadmin they could hire and "Rails Core members". Anyway, kudos for not submitting their users to a service they're not confiden…
I'm curious what kind of "massive performance slowdowns" they encountered with Rails 3 that could "not be identified".
Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#13charmhq.com's current landing page does not render correctly in Firefix. The Charm logo is positioned off screen in Firefox, but centered on the screen in Chrome.
Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#14Anyone have a link to their website or anything? Talk about a horrible name for a startup, simply cannot even find it.
Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#15It sounds like they were on the bleeding edge, and got cut too deep. Premature optimization, yadda yadda...
It's better to go conservative on your infrastructure, get it stable, then experiment if required.
Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#16My business runs on Ubuntu/Rails just fine.
Maybe if they were a bit more familiar with Linux they would have done better, or at least have saved some money figuring out what went wrong:
Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#17What on earth?
Blaming this on Linux or Rails is ridiculous. And as for 'mystery technical problems'...
I think the reality is more like they got in over their head, decided it was all a bit too difficult, and gave up.
Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#18What was Charm? What did it do? 100k for "infrastructure alone" seems like a massive investment for a startup. How far along were they?
It was a customer support / issue tracking service.
Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#19Yes, kernel bugs exists
You can open a bug with distros and try to work around it. It is usually doable
"unfixable kernel panics" don't seem something a person familiar with Linux would say. Also, there are several distros, kernel versions, and Ubuntu isn't my first choice for a server.
And the gist is over the rate already.
Re: Charm shutting down because of unfixable kernel panics with Rails on Ubuntu
#20Anyone have a link to their website or anything? Talk about a horrible name for a startup, simply cannot even find it.
You can find (previous) references to it on Amy Hoy's blog unicornfree.com.