Sorry but that one is on you. This sounds like expected behavior and I wouldn't blame any company for doing that.
Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
11–20 of 102 posts
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#12So.. you unsubscribed from a SaaS and expected them not to purge your data? Why would that make sense? Anthropic may be a bunch of skids but it sounds like they did the right thing here. Pretty much all SaaS applications, especially in B2B, are required by compliance to remove customer data within X amount of time at the end of the contractual relationship.
You get two years of 'free' (readonly) storage if you unsubscribe from google, it's very unusual to just nuke all access immediately.
> are required by compliance to remove customer data within X amount of time at the end of the contractual relationship.
that's a very bullshit justification, we're not talking about the 'delete account' button - especially since claude has a free tier.
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#13A lot of these things are made fast and loose, and unfortunately this is the reality of using the bleeding edge. Even Figma went through this kind of thing very early on. To add something else to the discussion however, I'd encourage people to skip out on Claude Design for other reasons, and that is the inherent restrictions of LLMs for visual design. LLMs are blind, and spatial relativity is tremendously hard across…
What do you mean LLMs are blind? All frontier models are multimodal, which means they literally consume images as tokens. They can “see” exactly as well as they can “read”.
Also, GPT-Image-2 is not a diffusion model, it is based on Transformers, like other LLMs are.
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#14So.. you unsubscribed from a SaaS and expected them not to purge your data? Why would that make sense? Anthropic may be a bunch of skids but it sounds like they did the right thing here. Pretty much all SaaS applications, especially in B2B, are required by compliance to remove customer data within X amount of time at the end of the contractual relationship.
The standard across almost all services is to retain easy-to-retain data when someone leaves. It's just good business: you WANT them to come back.
The only example I can think of are the TV services: Netflix will erase your watched show list if you unsubscribe. But they are very purposefully doing it out of spite: they want to push you towards not unsubscribing at all (so they penalize it even at the cost of discouraging you from coming back ... because they know "subscription hopping" is a thing, and expect you'll come back anyway).
It's 100% a dick move when the TV services do it, but at least it (kind of) makes business sense for them to do it. For Claude it's just alienating their customers needlessly.
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#15I have been using Claude Design + Claude Code, and results have been excellent. I have explicit clean-up instructions in Claude Code, and the handoff skill in Claude Design is pretty solid.
I've been on product launches many times, so can drive the design side appropriately and keep things focused. Has been a wonderful addition to my workflow.
As usual with any agent-driven tool - GIGO. If the human driving has no product experience and is blindly accepting designs, well, that's... a choice.
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#16Aside from OP's post there's another issue with claude design worth mentioning. Yes, it makes absolutely beautiful designs, stunningly so, but the actual code is not something a human could ever maintain. So its like ending up with an opaque blob. Write-once, read-never, or almost disposal code. This is kind of bad because code people aren't going to bother to read might contain vulnerabilities. It's an extreme examp…
Have you actually gotten it to build stunning designs? From what I’ve seen it still falls apart very quickly. They can do a decent job at building blocks but usually not putting them together in a cohesive way in my experience.
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#17A lot of these things are made fast and loose, and unfortunately this is the reality of using the bleeding edge. Even Figma went through this kind of thing very early on. To add something else to the discussion however, I'd encourage people to skip out on Claude Design for other reasons, and that is the inherent restrictions of LLMs for visual design. LLMs are blind, and spatial relativity is tremendously hard across…
Multimodal LLMs are not blind.
Claude design in my experience is very, very solid.
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#18So.. you unsubscribed from a SaaS and expected them not to purge your data? Why would that make sense? Anthropic may be a bunch of skids but it sounds like they did the right thing here. Pretty much all SaaS applications, especially in B2B, are required by compliance to remove customer data within X amount of time at the end of the contractual relationship.
You get two years of 'free' (readonly) storage if you unsubscribe from google, it's very unusual to just nuke all access immediately. > are required by compliance to remove customer data within X amount of time at the end of the contractual relationship. that's a very bullshit justification, we're not talking about the 'delete account' button - especially since claude has a free tier.
I guess it's not a termination, but a downgrade to the "free" tier. But that still makes sense, given Claude Design is limited "to Pro, Max, Team, and Enterprise plans". He's not on that plan anymore so.. what commercial reason could they possibly have to keep his data?
Google Workspace seems to halt access immediately[1] and purge data within 60d[2]. For comparison, Atlassian leaves you access for 15d, and purges data at 60d[3]. 365 gives you 90d[4] before purging.
This is a pretty regular thing across the industry.
[1] https://knowledge.workspace.google.com/admin/billing/cancel-...
[2] https://support.google.com/a/thread/345697828/recovering-dat...
[3] https://support.atlassian.com/security-and-access-policies/d...
[4] https://learn.microsoft.com/en-us/compliance/assurance/assur...
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#19It’s pretty outrageous to lock out all your history just for canceling the subscription.
Re: Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing
#20And AI hypers suggest to build your whole career/identity on this shit. Already foresee "skill issue", "well you should've x, y, z, obviously", etc.
People often build their career skills on proprietary tech. Photoshop, Figma, Java, AWS architects
Just because people do it does not mean that it is a good idea.