And that is why I’d rather work with a smallish and responsible registrar like porkbun - this is after I lost a domain from a “cheap name” registrar.
Personal experience, no relationship to either registrar listed above
GoDaddy gave a domain to a stranger without any documentation
11–20 of 263 posts
Re: GoDaddy gave a domain to a stranger without any documentation
#12Another example of a long list of stories where GoDaddy practically destroys decades of business trust for a customer by just ripping their domain away for no reason. What an awful company.
Re: GoDaddy gave a domain to a stranger without any documentation
#13> Lee is one of the most competent IT guys I know. And yet he uses GoDaddy?
This comments reads sarcastic, but it makes a serious point. GoDaddy has an extremely poor reputation. At some point you must accept that choosing companies like that is your own mistake.
Re: GoDaddy gave a domain to a stranger without any documentation
#14They’ve been like that since the turn of the century. This is like eating every meal at McDonald’s and wondering why your health is suffering.
Re: GoDaddy gave a domain to a stranger without any documentation
#15"Lawyers would have gotten involved"
Oh, please do. Mistakes happen, and the scale of GoDaddy means that even rare mistakes will happen. But they may still be liable for damages, how much is the reputational damage, and the possible lost business? Why wouldn't you go this route?
Re: GoDaddy gave a domain to a stranger without any documentation
#16This is a textbook case for suing for compensation and punitive damages. I hope someone opened an arbitration complaint on day one to get the wheels turning. Maybe they’ll consider reviewing https://www.icann.org/compliance/complaint (one can dream).
punitive seems like a huge stretch, damages sure.
Icann Arbitration seems like the wrong channel, those are typically used for when someone correctly technically registered the domain name, but there's a dispute from the non-owner, e.g:
1- Trademark holder registers trademark.com, malicious actor registers trademark-web.com and phishes. 2- trademark.com expires, and someone registers trademark.com and domainsquats.
This is not the case, all Icann can do is make decisions over who owns a domain. A civil court would be more appropriate for calculating and ordering compensatory damages.
Re: GoDaddy gave a domain to a stranger without any documentation
#17I have no reason why would anyone use godaddy 10 years ago let alone today
It's literally the largest registrar in the world, by a large margin.
When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well. They're more likely to have established processes that work for all sorts of cases.
That's what makes this particular story so egregious.
Domains are a very funny business. I can't think of anything so crucial to businesses, that at the same time generates so little revenue per customer. Your entire technological infrastructure depends on it, yet it costs $15/yr. Making a single support request can turn you into an unprofitable customer.
Re: GoDaddy gave a domain to a stranger without any documentation
#18> Lee is one of the most competent IT guys I know. And yet he uses GoDaddy?
This comments reads sarcastic, but it makes a serious point. GoDaddy has an extremely poor reputation. At some point you must accept that choosing companies like that is your own mistake.
the thing is that it makes sense when you are small, and it's one of the hardest and riskiest things to change, so it's a decision that stays with you.
And to be completely honest, it isn't that bad, you get a phone you can call 24/7. Of course mistakes happen and staff can't always help, but it's more like a 99.9% vs 99.99% quality thing when comparing to other providers like AWS or CloudFlare.
Re: GoDaddy gave a domain to a stranger without any documentation
#19I've heard this story before...in fact I've heard it several times, and funnily enough each time it involved GoDaddy. Stop. Using. Them.
Re: GoDaddy gave a domain to a stranger without any documentation
#20I have no reason why would anyone use godaddy 10 years ago let alone today
It's literally the largest registrar in the world, by a large margin. When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well. They're more likely to have established processes that work for all sorts of cases. That's what makes this particular story so egregious. Domains are a very funny business. I can't think of anything so crucial to bus…
They are the biggest because they undercut all the other registrars and spent millions on Superbowl commercials among other strategies. Size does not automatically equate to competency. Sometimes bigger can mean more mistakes are likely to occur and customer voices may be more likely to be unanswered in the ocean of support issues.