Stripe closed my UAE business account and is withholding $3.5K • Hacker News Board

Re: Stripe closed my UAE business account and is withholding $3.5K

#11

Post by valentinconan » Fri, Apr 03, 2026, 7:04 PM UTC

This is the first time I've heard about this from Stripe, but basically, when they issue a refund, Stripe needs to generate a “refund invoice” that proves the refund was processed. If you have access to your account, just download it; otherwise, if you can't access your account, ask them to send you these “refund invoices.” Once you have this document, you’ll be able to prove to your customer that the refund was processed.

So create a new invoice and use a different payment system.

Re: Stripe closed my UAE business account and is withholding $3.5K

#12

Post by hulitu » Sat, Apr 04, 2026, 4:04 PM UTC

valentinconan wrote: post #11

This is the first time I've heard about this from Stripe, but basically, when they issue a refund, Stripe needs to generate a “refund invoice” that proves the refund was processed. If you have access to your account, just download it; otherwise, if you can't access your account, ask them to send you these “refund invoices.” Once you have this document, you’ll be able to prove to your customer that the refund was proc…

> This is the first time I've heard about this from Stripe

Kids those days. As a warning: stay away from PayPal also.

Re: Stripe closed my UAE business account and is withholding $3.5K

#13

Post by valentinconan » Sun, Apr 05, 2026, 8:38 PM UTC

hulitu wrote: post #12

valentinconan wrote: post #11

This is the first time I've heard about this from Stripe, but basically, when they issue a refund, Stripe needs to generate a “refund invoice” that proves the refund was processed. If you have access to your account, just download it; otherwise, if you can't access your account, ask them to send you these “refund invoices.” Once you have this document, you’ll be able to prove to your customer that the refund was proc…

> This is the first time I've heard about this from Stripe Kids those days. As a warning: stay away from PayPal also.

> Kids these days... Haha, if that makes me a bit younger, I’ll take it :)

I agree, that happens a lot with PayPal, unfortunately :(

Re: Stripe closed my UAE business account and is withholding $3.5K

#14

Post by Areena_28 » Mon, Apr 06, 2026, 6:03 AM UTC

Two things you can try: dispute it with your bank as an unauthorised hold if any of those payments were card transactions, and file a complaint with the DFSA if your business is in a free zone. Stripe does have UAE regulatory obligations and a formal complaint sometimes moves things that support tickets don't.