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AI bot gives customer 80% discount, supplier can't deliver

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Re: AI bot gives customer 80% discount, supplier can't deliver

#11
post #2

Misleading title. AI chatbot hallucinated discount codes that weren't accepted but scammy customer decided to push on it.

If I go to your website and see a big banner with a promo code, you are obligated to honor it.

If you walk into any retail store in the US, the price on the shelf is legally binding. If you forgot to update the shelf tag, too bad, you are now obligated to sell at the old price.

If you advertise a price or discount, you are required to honor such. Advertising fictitious prices or discounts is an illegal scam.

Likewise, if you have some text generator on your site that gives out prices and promo codes, that's your problem. A customer insisting you honor that is not a scammer, they are exercising their legal right to demand you honor your own obligations to sell products at the price you advertised.

So, this is a scammy business trying to get out of their legal obligations to a customer who is completely in the right.

Lesson: don't put random text machines in your marketing pipeline in a way that they can write checks your ass can't cash.

Re: AI bot gives customer 80% discount, supplier can't deliver

#13
This is faked. There are no details in the post about how the bot was set up. Clearly there are no e-commerce systems that have MCP tooling that allow arbitrary 80pct discounts without explicit permission from the owner.

Any advice or requests for more details are deleted by the moderator.

This is a "set up", designed by the owners of the subreddit to make people who don't know how AI and tooling work afraid of AI. Clearly the author is colluding with the moderators to prevent difficult questions or concerns.

Re: AI bot gives customer 80% discount, supplier can't deliver

#14
post #2

Misleading title. AI chatbot hallucinated discount codes that weren't accepted but scammy customer decided to push on it.

If I go to your website and see a big banner with a promo code, you are obligated to honor it. If you walk into any retail store in the US, the price on the shelf is legally binding. If you forgot to update the shelf tag, too bad, you are now obligated to sell at the old price. If you advertise a price or discount, you are required to honor such. Advertising fictitious prices or discounts is an illegal scam. Likewise…

This only applies to advertising. Not long, manipulative conversations with salespeople. Which is what happened. Any questions about this were conveniently deleted from the subreddit too.
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