Live data from Hacker News

Yelp Outing Businesses that Solicit Reviews

boss.blogs.nytimes.com

11–20 of 25 posts

Re: Yelp Outing Businesses that Solicit Reviews

#11
PLEASE WRITE A POSITIVE REVIEW FOR YELP.

PLEASE WRITE A POSITIVE REVIEW FOR YELP.

They are a great company and their recommendations are consistently amazing.

Anyone who says that Yelp tried to extort money from them to remove negative reviews is whining and the negative reviews are all accurate.

PLEASE WRITE A POSITIVE REVIEW FOR YELP.

PLEASE WRITE A POSITIVE REVIEW FOR YELP.

Re: Yelp Outing Businesses that Solicit Reviews

#12

Seeing some of my favorite hole in the wall restaurants get bad reviews and seeing some bland and uninteresting (but good) places get great reviews on Yelp has made me remember Malcolm Gladwell's commentary on people's preferences for three distinct flavors of spaghetti sauce. "If you sifted carefully through the data, though, you could find patterns, and Moskowitz learned that most people's preferences fell into one…

Yelp has looked at using collaborative filtering to improve recommendation accuracy (this technology could handle the spaghetti case you mentioned), and it looks like someone (probably an intern) published a paper on it. http://cs229.stanford.edu/proj2009/Fennell.pdf

Looks like they didn't have sufficient data 3 years ago, but I imagine the prospects might be a little better now.

Re: Yelp Outing Businesses that Solicit Reviews

#13

Seeing some of my favorite hole in the wall restaurants get bad reviews and seeing some bland and uninteresting (but good) places get great reviews on Yelp has made me remember Malcolm Gladwell's commentary on people's preferences for three distinct flavors of spaghetti sauce. "If you sifted carefully through the data, though, you could find patterns, and Moskowitz learned that most people's preferences fell into one…

This is a really interesting point, unfortunately the counterpoint to this is that a complicated rating metric is not successful either. People don't want to spend ages filling in some huge questionnaire and if you start trying to introduce complicated systems of combination star ratings like the zagat ones for example, it just bamboozles both reviewers and readers, and still has the same issues as a simple 5 star ra…

Thanks for the thoughtful reply. I myself rely on RL friends, which is quite similar to what your proposed solution is actually doing :).

(My friend used to work in the food/restaurant business and had hundreds of restaurants in the area as customers, plus I've known him for 15+ years now so he is an ideal guy to ask for recommendations for me)

I'll also point you to Gladwell's TED talk on the same subject. He's a wonderful storyteller with a very distinct style: http://www.ted.com/talks/malcolm_gladwell_on_spaghetti_sauce...

Re: Yelp Outing Businesses that Solicit Reviews

#14
Yelp needs negative reviews. This is not a site comprised of people with impeccable taste that can rival any restaurant critic or ones's own sense for restaurant choices, based on experience, or word-of-mouth (spoken word). This is yet another way to use the negativity of the web (XYZcompanysucks.com) as a form of blackmail. What a joke. The company that needs to be "outed" is Yelp. If all the accounts are true, these guys are crooks.

Anyone who bases all their dining decisions on what people post to sites like Yelp is not going to have as rich an experience as people who mastered the "old ways" (i.e. personal knowledge not acquired online). Why? Because Yelp is _primarily_ for people who want to complain. And _primarily_ for people who have no taste or worldly experience but who want to post things to the web (tech savvy). There are exceptions, but c'mon, let's be real. The web is the ultimate gripe channel.

Don't believe me? Try basing all your decisions on Yelp. You will not eat as well the the guy who has a sincere interest in restaurants and understands how to use the "old ways". There's certainly potential for such knowledgeable people to come together at a site and produce something amazing: balanced, informative, _informed_ reviews. The web is an amazing instrument for information excehange. But Yelp is not such a site. Their "business" relies lots of complainers who usually (have tech savvy but) have no taste, and on the restaurateur's fear of a fool with a megaphone.

Re: Yelp Outing Businesses that Solicit Reviews

#16
post #5

A company that is constantly being sued for extorting businesses into subscribing so that those businesses can suppress bad reviews is now calling out businesses who purchase good reviews. Yelp is just a shitty company.

Could you substantiate that claim? I did a few Google searches, and I find your remarks to be, well... just wrong.

As far as I can tell, there was a class action lawsuit against Yelp, which was dismissed, and a couple of other lawsuits from single business owners. I would imagine that any company the size of Yelp is going to get sued a few times, and I imagine a lot, if not all of those, are just bad small businesses.

Are you just scurrilously slinging mud, based on a single headline you read sometime in the past?

I find Yelp to be quite useful, and the people who I have met that worked there were good, hard-working souls.

Re: Yelp Outing Businesses that Solicit Reviews

#17

Seeing some of my favorite hole in the wall restaurants get bad reviews and seeing some bland and uninteresting (but good) places get great reviews on Yelp has made me remember Malcolm Gladwell's commentary on people's preferences for three distinct flavors of spaghetti sauce. "If you sifted carefully through the data, though, you could find patterns, and Moskowitz learned that most people's preferences fell into one…

What a great quote.

I have a similar pet peeve with brownies. There are three major types: Cake, fudge or chewy. I do not prefer any type of cake brownie.

Re: Yelp Outing Businesses that Solicit Reviews

#18
post #3

I don't trust Yelp. https://www.google.com/search?q=yelp+extortion&aq=0&...

I imagine you don't trust any major review company then. The BBB must be a bunch of scumbags too, if your metric is what a google search looks like when attaching the word extortion to their name: https://www.google.com/search?q=bbb+extortion

And Obama is a liar: https://www.google.com/search?q=obama+liar

And Romney too: https://www.google.com/search?q=romney+liar

Search engines give you what you search for.

Re: Yelp Outing Businesses that Solicit Reviews

#19
post #5

A company that is constantly being sued for extorting businesses into subscribing so that those businesses can suppress bad reviews is now calling out businesses who purchase good reviews. Yelp is just a shitty company.

Could you substantiate that claim? I did a few Google searches, and I find your remarks to be, well... just wrong. As far as I can tell, there was a class action lawsuit against Yelp, which was dismissed, and a couple of other lawsuits from single business owners. I would imagine that any company the size of Yelp is going to get sued a few times, and I imagine a lot, if not all of those, are just bad small businesses…

jwz now owns a nightclub. Here's his experience: http://www.jwz.org/blog/2009/02/yelp-shakedown/

Re: Yelp Outing Businesses that Solicit Reviews

#20
Yelp's strategy could backfire. Now all a competitor has to do is put ads on Craigslist or Mturk begging for reviews for all of its competitors, knowing Yelp will see them and penalize them.

Yelp is going to find themselves boxed in on this. Google has already been down this road with links, and they've taken the stand that "no link can hurt you" because it's too easy for competitors to manipulate that.

Post reply on HN