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When employees feel slighted, they work less

penntoday.upenn.edu

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Re: When employees feel slighted, they work less

#11

On some level the headline is like "yeah, no shit," but the surprising thing is the claimed strength of the effect. 50% absenteeism increase for missing a birthday congratulations? Really?

I don't really mind but I take a slight objection to supposedly confidential data (like birthday) being widely shared even with good intentions.

Re: When employees feel slighted, they work less

#12
Lots of “no shit” in these comments makes me wonder how many VP level managers you guys have interacted with. Maybe it’s just my location, but this is one of those things that legitimately NEVER makes it through to upper managers.

When they tell their base managers to crack the whip and force them to give the whole “you are not working hard enough, tighten up. Shorter lunches, clock in 5 minutes early, etc” speech to the base employees, they will absolutely feel resentment and do LESS work, not more.

For more than one reason.

A quite small few will be pushed over the edge and spend their energy trying to find a new position altogether. But the impact of losing them and having an open position for months will have a huge impact. The impact of losing even a below average worker is nearly always underestimated by uppers who see their 200+ indirects as just numbers on an HR chart. And the employees who hop jobs over bad management are usually in the top half of performance, not bottom.

Another handful of over-achievers will realize that their “extra mile” approach is clearly being ignored or not having any effect, and simply become achievers. This alone can have an impact that outweighs any potential gain from whip cracking.

The one thing that nearly all employees will do when this happens though: talk to each other and bitch about it. This will tank morale yes, but it more literally just takes a bunch of time and energy. A very large distraction from the actual work.

I’ve seen this now at several jobs in a few fields. The negative impact is so much larger than I ever would have guessed starting out.

If you want to get more work out of the same workers, you cannot use negative reinforcement. It will backfire. Positive reinforcement is not bulletproof but rarely makes things WORSE.

Manage smarter not harder.

Re: When employees feel slighted, they work less

#13

On some level the headline is like "yeah, no shit," but the surprising thing is the claimed strength of the effect. 50% absenteeism increase for missing a birthday congratulations? Really?

I'm now somewhat interested in the study to see how they accounted for possible hidden factors.

If a team lead or manager spent the time to track birthdays and took time out of their day to have a 10 minute chat with someone on their birthday, they probably exhibit a number of other behaviors that could be summarized as "treating their employees as humans". That's the boss people tend to like to work with and possibly go another mile for them.

If tolerating your boss during a normal day takes 9 of your 12 spoons of energy for the day, it takes very little further push to be spiteful. At worst, they may force you to find another workplace with a better boss.

Re: When employees feel slighted, they work less

#16

I understand the co-authors are research fellows at the Maximegalon Institute of Slowly and Painfully Working Out the Surprisingly Obvious

If only it were Surprisingly Obvious. IME there are a large number of emotionally stunted middle and upper managers that could use a pedigreed reminder that being a jerk at work is not good for anything in the end.

Re: When employees feel slighted, they work less

#17
The big concept which needs to be included in this discussion is "payslope" --- for an excellent article on this, and an example of a company which handles this well, see:

https://www.theglobeandmail.com/news/national/time-to-lead/h...

I have never regretted a purchase from Lee Valley, and highly recommend all of their products.

Re: When employees feel slighted, they work less

#18
post #4

This seems obvious but I guess needs 'official research' to register. A quote I remember from a coleage - 'They wouldn't give me a pay rate rise, so I gave myself one, by working less hours in a day'

Yeah, I think nobody is gonna tell their boss "I did not like the way you treated me, so I will take a day off for feeling slightly sick". So, while it all sounds obvious, the extent of "idgaf then" is not easy to quantify.

Re: When employees feel slighted, they work less

#20
post #11

On some level the headline is like "yeah, no shit," but the surprising thing is the claimed strength of the effect. 50% absenteeism increase for missing a birthday congratulations? Really?

I don't really mind but I take a slight objection to supposedly confidential data (like birthday) being widely shared even with good intentions.

Birthdays are hardly confidential.
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