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My takeaway from stuff like this is don't use the big clouds unless you're big enough to get proper customer service. It's too risky. Especially when you can get false flagged by AI or some heuristic.
One would think, considering how prolific cloud hosting is at such scale, that those actors could afford providing some kind of customer support.
This is why I don’t use Google cloud, I just can’t trust them. Too many stories like this
One would think, considering how prolific cloud hosting is at such scale, that those actors could afford providing some kind of customer support.
Isn't their business model largely centered around the concept of scaling up business without scaling up staff proportionately? A big part of their innovation was getting people to tolerate nonexistent/automated customer service.
Earlier quoted context omitted.
Isn't their business model largely centered around the concept of scaling up business without scaling up staff proportionately? A big part of their innovation was getting people to tolerate nonexistent/automated customer service.
Customer service would not have to be a cost center for large clouds. I think many people would be glad to have an option to pay $100 to speak to a real person.
One would think, considering how prolific cloud hosting is at such scale, that those actors could afford providing some kind of customer support.
Only pointing it out because that shook me: for years I've been thinking "if only there was active support" or "if only they could flag 'this account is getting screwed by mistake, take no automated action'...and both of those things were there, and that doesn't even help. The flaw is so fundamental :\
* discussion yesterday, on author's original blog post: https://news.ycombinator.com/item?id=45798827
I had the same frustrating "we are suspending your account but we refuse to explain why, have a nice day" crap from Azure.. anyone who depends on mission critical stuff from these services needs their heads read.
I also had the same thing when testing Azure personally so I made sure to recommend against using them at every single company I've been at.
I had it once where a service I was using for google got mysteriously suspended, but that didn't stop them from charging the card for months. Since I couldn't get back in to cancel, I ended up having to completely suspend the card. That's the kind of behavior scammy porn sites do. You wouldnt necessarily expect it from a multi trillion $ hyperscaler.
The whole "Please verify information only available to you when you login to re-enable your login" is such a malicious pattern I've run into google in a ton of different services. Other companies do similar, but it's just such a blatant fuck you I find it hard to believe someone seriously sat down and thought it was a good idea. I had it once where a service I was using for google got mysteriously suspended, but that…