11–20 of 85 posts
Earlier quoted context omitted.
Users want to be able to manage user state.
You and I do. Regular people don't.
The lesson is as clear now as it ever was: users must not be responsible for managing user state.
Users want to be able to manage user state.
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There are many ways music could have gotten on the iPad. You can purchase music from the iPad. Or you can enable manual music management so that any computer with iTunes can copy music to the iPad. Or it could simply be that Marco synced a bunch of music to the iPad and his grandpa never changed the songs.
We definitely have a long way to go, although I think a lot of the stuff we put up with is also due to accommodating external forces like backwards compatibility, pressure from the music and movie industries, etc.
Earlier quoted context omitted.
Users want to be able to manage user state.
Your average user expects an OS update to be nothing more than new features, they don't know/expect of anything to be wiped out, or know any kind of possible data loss might occur,
People expect that when they get a new notepad their old notes will still be there.
Earlier quoted context omitted.
Users want to be able to manage user state.
Your average user expects an OS update to be nothing more than new features, they don't know/expect of anything to be wiped out, or know any kind of possible data loss might occur,
The whole iDevice ecosystem is complicated. I've seen even tech savvy people suffer data loss or prolonged inconvenience. A lot of it is caused by bad design and buggy software, but a lot of it is also caused by Apple arrogantly throwing up intentional roadblocks.
I have to assume the genius was off script. The shop I worked at had people sign a document before authorizing anything destructive. We usually imaged the disk anyway. Definitely agree with the larger point though. PCs (phones, tablets, etc) are ridiculously hard to use and unreliable even if you kinda sorta know what you're doing.
I have to assume the genius was off script. The shop I worked at had people sign a document before authorizing anything destructive. We usually imaged the disk anyway. Definitely agree with the larger point though. PCs (phones, tablets, etc) are ridiculously hard to use and unreliable even if you kinda sorta know what you're doing.
I worked at the Apple 5th avenue retail store until April, and there is a document that has to be signed acknowledging that you could lose all your data. That said, it's usually framed as a "this probably won't happen, but just in case"
Unfortunately, this is not as easy as it should be. The sync appeared to go fine, but there were no apps or anything when restored to his iPhone 5. Going into the sync settings in iTunes offers an option to turn on app syncing, music syncing, etc, but alarmingly doing so would have completely removed the existing apps, music, etc on his 3GS.
Turns out that the only way to get iTunes to download the apps and other content from the 3GS was to right-click on the device in the sidebar and click "transfer purchases". I actually had to look up how to do this because that function is completely non-obvious.
Why is this the case? Why can't Apple be smarter and have iTunes download all information from the iPhone upon connection? My Palm m100 I had a decade ago managed this just fine - I could HotSync to a computer that I had never used before and it would dutifully sync contacts, calendar, etc, and make a full backup of the device. Also, shame on Apple for making it so easy to wipe the apps, music, etc off the phone during the process of trying to back them up. I hate to think that he might have lost everything, or been completely unsuccessful moving to his new iPhone just because of these stupid sync restrictions.