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When a stadium adds AI to everything, it's worse experience for everyone

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Re: When a stadium adds AI to everything, it's worse experience for everyone

#11

Post by frogperson »

Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

I agree with the arrogance. I am just so tired of poor software consuming hours to troubleshoot. technology was supposed to makes things easier, not turn every interaction into a chore or a debug session.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#12

Post by clan »

Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

The arrogance is not that they think they're the center of the universe. It is much worse.

I hear a lot of talk about how much pain you can inflict on people and how to extract the most value from that. Last I heard it was from a couple of media types discussing radio commercials. No care for their actual product for the end user - but an evaluation of how much people would suffer before tuning away.

Actual professional pride and care is sooo last century.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#14

Post by influx »

Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

Lumen Field in Seattle just installed some Amazon Just Walk Out vendors this year. I'm happy to report you don't need to be logged into Amazon or have an app. I double clicked my phone to swipe my Apple Pay before I walked in, grabbed a beer and walked out.

It was fantastic.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#15

Post by svachalek »

clan wrote: post #12
Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

The arrogance is not that they think they're the center of the universe. It is much worse. I hear a lot of talk about how much pain you can inflict on people and how to extract the most value from that. Last I heard it was from a couple of media types discussing radio commercials. No care for their actual product for the end user - but an evaluation of how much people would suffer before tuning away. Actual professio…

Sadly. It's like how modern bridges can be built with less materials than old ones, now that we can calculate precisely the minimum we use pretty much exactly that. Things have gone exactly the same way with consumers over the past 30 years, businesses have learned exactly how badly they can treat you and step up to that line at every opportunity.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#16

Post by reaperducer »

Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

replaced all of their vending machines with machines that require me to install an app(!) to purchase a product

I saw this at a Simon mall recently.

I took a picture of the machine. Across the front of the door is a banner which reads:

  1. Scan the QR code
  2. Create profile
  3. Scan again to unlock door
  4. Close the door
  5. You're one drink closer to a free drink!
I'm not going to jump through hoops like a circus animal for a Mr. Pibb. I used the water fountain instead.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#17

Post by throwaway48476 »

clan wrote: post #12
Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

The arrogance is not that they think they're the center of the universe. It is much worse. I hear a lot of talk about how much pain you can inflict on people and how to extract the most value from that. Last I heard it was from a couple of media types discussing radio commercials. No care for their actual product for the end user - but an evaluation of how much people would suffer before tuning away. Actual professio…

I call it the 3M strategy. Misery Makes Money

Re: When a stadium adds AI to everything, it's worse experience for everyone

#18

Post by robotnikman »

influx wrote: post #14
Someone1234 wrote: post #5

I was recently at an events center, that has replaced all of their vending machines with machines that require me to install an app(!) to purchase a product. Literally, didn't take cash or credit - just via app. Per the marketing on the side, this is meant to be for my benefit in order to earn "points" and get offered "deals." I don't think I have to tell you that I did NOT install the app, and just walked further to…

Lumen Field in Seattle just installed some Amazon Just Walk Out vendors this year. I'm happy to report you don't need to be logged into Amazon or have an app. I double clicked my phone to swipe my Apple Pay before I walked in, grabbed a beer and walked out. It was fantastic.

At the very least the is how it should be done. Having to download and install an app, then login, then connect payment info, etc... Sounds like such a pain I wouldn't even bother.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#19

Post by throwaway48476 »

svachalek wrote: post #15
clan wrote: post #12

Earlier quoted context omitted.

The arrogance is not that they think they're the center of the universe. It is much worse. I hear a lot of talk about how much pain you can inflict on people and how to extract the most value from that. Last I heard it was from a couple of media types discussing radio commercials. No care for their actual product for the end user - but an evaluation of how much people would suffer before tuning away. Actual professio…

Sadly. It's like how modern bridges can be built with less materials than old ones, now that we can calculate precisely the minimum we use pretty much exactly that. Things have gone exactly the same way with consumers over the past 30 years, businesses have learned exactly how badly they can treat you and step up to that line at every opportunity.

Bridges are public goods. If the public spends less on material they can afford to build additional bridges and create value for more people.

Re: When a stadium adds AI to everything, it's worse experience for everyone

#20

Post by bgirard »

> The person in front of me bought two items and saw she got charged for three. Since there were no paper receipts, she took a photo of the machine before going to the guest services to complain. I missed ten minutes of the game getting water.

I wish payment processors / consumer protection would have a significant penalty for sloppy overcharges. I've had to deal with sloppy overcharges like this (one for over $1,000) and you lose a lot of time and the outcome is just 'oppsies, my bad'. There's very little repercussion for sloppy overcharges so it's easy for them to perpetuate.

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