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AT&T Screwed Up the iPhone 5 Launch for me

nickwoodhams.com

11–20 of 42 posts

Re: AT&T Screwed Up the iPhone 5 Launch for me

#11

Do not assume your cultural norms are everyone's cultural norms. That this guy was spoiling your (and likely other folks') moment is unfortunate. However, this is not screwing up an iPhone launch, this is spoiling your experience. Your experience is not the iPhone 5 launch. I am sympathetic that this engagement didn't go the way you wanted it to. Complaining on the internet is not the way to address this issue, and i…

Many people conflate their possessions with their self-worth. Pity them.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#12

Do not assume your cultural norms are everyone's cultural norms. That this guy was spoiling your (and likely other folks') moment is unfortunate. However, this is not screwing up an iPhone launch, this is spoiling your experience. Your experience is not the iPhone 5 launch. I am sympathetic that this engagement didn't go the way you wanted it to. Complaining on the internet is not the way to address this issue, and i…

Whether or not his cultural norms were mine, isn't it common sense to let the owner open up his own product? He was sloppy. I've had wonderful first experiences with Apple products before, namely the 3rd Generation iPod. I think that's part of what has drawn me to the company ever since.

These emotional highs create some very strong connections. I think it's one of the reasons Apple has such high brand loyalty. And AT&T is messing this up for new customers. They didn't get to experience opening their new product, sure they might think it's great like I do, and spend the rest of their life happy with it.. But I think there's a key component to the Apple experience missing.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#13

Guy. WTF? Buying of a communication device as a religious experience? What's next? Church of The Holy iOS?

Agree, really man, I felt stupid even reading an article about how some guys experience was ruined. So many topics you can talk about to create interesting internet content, and people are writing about this?. What's happening, are we becoming this spoiled?

Re: AT&T Screwed Up the iPhone 5 Launch for me

#15
My AT&T rep was very considerate of my strong desire to get my hands on my new device. He also mentioned a survey to review his performance, and how likely I would recommend AT&T strictly on how he handled me. OP should use that survey. My guy was delightful.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#16

This person would have been better served going to an Apple Store. I've bought (many) phones from an AT&T store, and I don't ever recall them not opening the boxes for me, tracking down various pieces of cable, throwing out crap. Indeed, on a few occasions, I just walked out with the receipt, phone and charger - nothing else. And, when it wasn't an apple phone - that's exactly what I wanted. If you want the pristine…

I think you might be right, that the Apple store would have better served this purpose, definitely. I guess that I just assumed that to sell Apple products on launch day, there are certain procedures that Apple would make AT&T follow.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#17

You should have said something, not only did your experience get ruined, but every passive person behind you will now have their experience ruined.

Sometimes "unboxing" is just about getting something out of the box.

Sometimes we take it all too seriously and forget, as another poster said, that our norms are not everyone else's norms. Thus, "all those passive people" might well have had their experience ruined not by being deprived of some unboxing experience, but by having to wait while every person ahead of them opens their box to make sure the phone's there, working/can be activated, etc.

It's too bad that the poster's experience wasn't what they wanted it to be, but really, seriously, don't make it a bigger issue than it really is and don't assume everyone else has the same issue, even given the same treatment.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#19

Do not assume your cultural norms are everyone's cultural norms. That this guy was spoiling your (and likely other folks') moment is unfortunate. However, this is not screwing up an iPhone launch, this is spoiling your experience. Your experience is not the iPhone 5 launch. I am sympathetic that this engagement didn't go the way you wanted it to. Complaining on the internet is not the way to address this issue, and i…

Totally agree with the sense of entitlement, the author sounds like a spoiled brat. It's a phone, grow up.

Part of what makes Apple so great is that it holds itself and the companies it does business with to a higher standard. I don't want to see that standard slip. Even this AT&T rep, who was obviously not very good.. could have been given some guidelines to follow that would improve the experience for everyone.
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