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How HubSpot scaled AI adoption

product.hubspot.com

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Re: How HubSpot scaled AI adoption

#12

If someone wants to pat themselves on the back with how great they think they are, thats cool, but I dont think its really worth talking about. …unless they have something to show, specifically? Demos? Code? Details? Nothing?

This was just our first post FWIW, and we definitely want to follow up with more concrete demos/details/etc here. I am working on another post specifically about how we leverage our internal RPC system to make adding AI tools super easy so expect more from us.

Re: How HubSpot scaled AI adoption

#13
post #6

The article isn’t providing a lot of convincing data that AI improved much of anything, only that it didn’t cause incidents. I really don’t understand why AI usage is mandatory for roles. Nobody’s doing anything like that for other productivity tools even when they’re proven to be helpful. Hell, a lot of employers can’t be bothered to provide basics like nice keyboards and monitors that exceed 1080p. The current era…

It’s the same trend of executives claiming RTO increases user productivity according to their data but could never show the data.

Re: How HubSpot scaled AI adoption

#14
post #2

The mention of "HubSpot" triggered a memory... https://news.ycombinator.com/item?id=11369632 - wow, can't believe how long ago this was! Anyways, not surprised that a company where 1 + 1 = 3 would be big on AI.

I remember this book well.

I also remember thinking “this guy kind of seems like a self-impressed jerk,” while reading it.

Not that HubSpot didn’t earn their portrayal as a hype-driven business run by clowns, but the author lost me when he described himself getting into a passive aggressive Facebook comments argument with coworkers as an indication of how stupid they were… when all I could think was “you’re all idiots, cut the FB drama and get back to work.”

It seemed like he was kind of looking for a fight the whole time. Like… if you’re shocked a marketing tech startup runs differently than a newsroom, that’s on you.

Re: How HubSpot scaled AI adoption

#15
post #6

The article isn’t providing a lot of convincing data that AI improved much of anything, only that it didn’t cause incidents. I really don’t understand why AI usage is mandatory for roles. Nobody’s doing anything like that for other productivity tools even when they’re proven to be helpful. Hell, a lot of employers can’t be bothered to provide basics like nice keyboards and monitors that exceed 1080p. The current era…

>Nobody’s doing anything like that for other productivity tools even when they’re proven to be helpful.

Isn't mandating IDE usage a perfectly reasonable and common thing?

It's a productivity tool after all.

Re: How HubSpot scaled AI adoption

#16
post #15
post #6

The article isn’t providing a lot of convincing data that AI improved much of anything, only that it didn’t cause incidents. I really don’t understand why AI usage is mandatory for roles. Nobody’s doing anything like that for other productivity tools even when they’re proven to be helpful. Hell, a lot of employers can’t be bothered to provide basics like nice keyboards and monitors that exceed 1080p. The current era…

>Nobody’s doing anything like that for other productivity tools even when they’re proven to be helpful. Isn't mandating IDE usage a perfectly reasonable and common thing? It's a productivity tool after all.

But there's other reasons for that - makes support easier, can have same linting setup etc, its not done to increase productivity.

Re: How HubSpot scaled AI adoption

#17
If you're looking for a company to blame for the endless Google results of "top-10 ways of doing X" or "the best new vacuum cleaners review", look no further than HubSpot. Their business model was based on helping small business gain traction by writing a a lot of verbose blog posts. So now when you're looking how to fix a leaking faucet, you first have to read about the history of faucets.

Re: How HubSpot scaled AI adoption

#18
post #12

If someone wants to pat themselves on the back with how great they think they are, thats cool, but I dont think its really worth talking about. …unless they have something to show, specifically? Demos? Code? Details? Nothing?

This was just our first post FWIW, and we definitely want to follow up with more concrete demos/details/etc here. I am working on another post specifically about how we leverage our internal RPC system to make adding AI tools super easy so expect more from us.

[flagged]

Re: How HubSpot scaled AI adoption

#19
post #7

>measurable but modest productivity improvements No mention of how this was measured.

> We pulled metrics on code review burden, cycle time, velocity comparisons before and after adoption, and production incident rates.

This is not how statistical analysis works. You need to know how the comparison was done to know if it's valid. You can't merely tell me the data points you've used as evidence of the success of your methods. With claims like these, a citation is truly needed.

I'm very skeptical on this because I know there is competing research suggesting AI use makes tasks take longer but feel less burdensome. Also, you'd need to account for regression rate over time. Also, you'd need to ensure your methodology is correct. It's not trivial and great claims require great responsibility.

Re: How HubSpot scaled AI adoption

#20
post #2

The mention of "HubSpot" triggered a memory... https://news.ycombinator.com/item?id=11369632 - wow, can't believe how long ago this was! Anyways, not surprised that a company where 1 + 1 = 3 would be big on AI.

I think this became this book: https://www.goodreads.com/book/show/26030703-disrupted right?
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