Verizon down for users across the US • Hacker News Board

Re: Verizon down for users across the US

#11

Post by storf45 » Sat, Aug 30, 2025, 11:12 PM UTC

kmanlives wrote: post #10

siavosh wrote: post #5

That explains it. Oddly i lost connection but not my wife. Same family plan, same location.

Same here in metro Atlanta. My wife has some service (intermittent texts, has internet, but can't receive incoming calls) but I have SOS mode (with same model iPhone 16 pro). This is the first time we've had a major outage affect our VZW service, and we've been with them for over 10 years. I shouldn't be, but I was shocked at how painful it is to lose our connection while out running errands.

Same thing happened to my wife. My phone was fine but she was worried something had happened to hers as it was SOS only. I had her go to the Verizon store which is where they told her about the outage.

Re: Verizon down for users across the US

#12

Post by phendrenad2 » Sat, Aug 30, 2025, 11:31 PM UTC

From what we know so far (affects random people, a vague ETA was given (and passed)), my suspicion is that this was a database shard that died and they're trying to recover from deep storage.

Re: Verizon down for users across the US

#13

Post by geor9e » Sat, Aug 30, 2025, 11:42 PM UTC

Clickbait headline by a tabloid. Crafted to sound like 100% of USA, but on a technicality means 2+ people, which they clarify after click. If they were honest and inserted "some", they would get less clicks and earn less ad revenue.

I have no doubt people were affected, but I have 390mbps up 100mbps down on my Verizon phone in San Francisco right now. Just checked. They baited me good.

Re: Verizon down for users across the US

#14

Post by kstrauser » Sun, Aug 31, 2025, 1:01 AM UTC

geor9e wrote: post #13

Clickbait headline by a tabloid. Crafted to sound like 100% of USA, but on a technicality means 2+ people, which they clarify after click. If they were honest and inserted "some", they would get less clicks and earn less ad revenue. I have no doubt people were affected, but I have 390mbps up 100mbps down on my Verizon phone in San Francisco right now. Just checked. They baited me good.

Mine was out completely, here in East Bay. My wife’s identical phone, on the same account, worked perfectly.

I’m betting it’ll turn out to be an authentication issue: if you were already known to the system before it went down, you stayed connected. If your periodic auth refresh happened afterward, you couldn’t reconnect to the network.

I happened to be in a strip mall with a Verizon store when it went out, so I ducked in to see if there was a problem with my account. The manager was meeting people at the door. “Is your phone showing SOS? They called and told us it was a national outage, and we don’t know when it’ll be back up.”