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AWS deleted my 10-year account and all data without warning

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11–20 of 173 posts

Re: AWS deleted my 10-year account and all data without warning

#12
My fear of this sort of thing happening is why I don't use github or gitlab.com for primary hosting of my source code; only mirrors. I do primary source control in house, and keep backups on top of that.

It's also why nothing in my AWS account is "canonical storage". If I need, say, a database in AWS, it is live-mirrored to somewhere within my control, on hardware I own, even if that thing never sees any production traffic beyond the mirror itself. Plus backups.

That way, if this ever happens, I can recover fairly easily. The backups protect me from my own mistakes, and the local canonical copies and backups protect me from theirs.

Granted, it gets harder and more expensive with increasing scale, but it's a necessary expense if you care at all about business continuity issues. On a personal level, it's much cheaper though, especially these days.

Re: AWS deleted my 10-year account and all data without warning

#14
post #7

If you are given only 5 days to comply with some request, that's how complicated your infra at AWS should be - so you can migrate to another provider in that time. Just use EC2 and basic primitives which are easy to migrate (ie S3, SES)

The amount of people shilling for a multi billion dollar corporation is baffling.

Re: AWS deleted my 10-year account and all data without warning

#16
post #11

They’ve really buried the lede here: this reads like the person paying for the account was not the post author, and AWS asked the payer (who from their perspective is the owner of the account) for information. That person wasn’t around to respond.

While that is certainly true, the idea that they can so rapidly decimate your data without the possibility to restore is still terrifying if that's your only copy of that data.

They should have to hold it for at least 90 days. In my opinion, it should be more like six months to a year.

In my mind, it's exactly equivalent to a storage space destroying your car five days after you miss a payment. They effectively stole and destroyed the data when they should have been required to return it to the actual owner.

Of course, that's my opinion of how it should be. AFAIK, there is no real legal framework, and how it actually is is entirely up to your provider, which is one reason I never trust them.

Re: AWS deleted my 10-year account and all data without warning

#17

My fear of this sort of thing happening is why I don't use github or gitlab.com for primary hosting of my source code; only mirrors. I do primary source control in house, and keep backups on top of that. It's also why nothing in my AWS account is "canonical storage". If I need, say, a database in AWS, it is live-mirrored to somewhere within my control, on hardware I own, even if that thing never sees any production t…

I once said to the CTO of the company I worked for "do we back up our source code"?

He said, "no, it's on github".

I said no more.

Re: AWS deleted my 10-year account and all data without warning

#18
post #11

They’ve really buried the lede here: this reads like the person paying for the account was not the post author, and AWS asked the payer (who from their perspective is the owner of the account) for information. That person wasn’t around to respond.

The lede buried under that lede is that (according to an insider?) some AWS employee accidentally wiped everything immediately (contrary to typical practice in such situations of retaining data while things get sorted out), leading to a chain of brushing-off / covering-up percolating through whatever support chain the OP was talking to.

Re: AWS deleted my 10-year account and all data without warning

#19
post #6

Earlier quoted context omitted.

Wild that people don't realize that these "separate" systems in AWS all share things like the same control plane.

That is wrong in every way possible. Each service is isolated, has its own control plane, and often even split into multiple cells. Source: I worked there. https://docs.aws.amazon.com/wellarchitected/latest/reducing-...

You’ve missed the point by leaning into your pedantry. The point is that from the perspective of vendor/platform risk (things like account closure, billing disputes, etc), all of AWS is the same basket, even if you use multiple regions and services.

Re: AWS deleted my 10-year account and all data without warning

#20
post #11

They’ve really buried the lede here: this reads like the person paying for the account was not the post author, and AWS asked the payer (who from their perspective is the owner of the account) for information. That person wasn’t around to respond.

While that is certainly true, the idea that they can so rapidly decimate your data without the possibility to restore is still terrifying if that's your only copy of that data. They should have to hold it for at least 90 days. In my opinion, it should be more like six months to a year. In my mind, it's exactly equivalent to a storage space destroying your car five days after you miss a payment. They effectively stole…

It sounds like it wasn’t OP’s data though, which is an important distinction.
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