The issue is there is no incentive for the person leaving to make these handover docs and videos. They will just say the bare minimum and complete the task.
Handover.ai – Knowledge transfer made easy
11–20 of 51 posts
Re: Handover.ai – Knowledge transfer made easy
#12I think this is a great idea for a product, but in my experience, the pain associated with handover is something that is earned over a long period of time. Knowledge starts to centralise in one person and they don’t do enough to disperse it. Maybe they are too busy, maybe they don’t value documentation, maybe it’s an oversight, there are lots of reasons. But that problem starts to build up and you only discover the f…
It's really only a large risk if you don't compensate competitively.
Sports teams constantly "lose talent" because they refuse to pay for it. Suddenly they start losing games..
All this "knowledge lost" is often just talent and experience.
You can lead a horse to water, you can lead a junior to documentation.
I know the manager brigade will take this personally but talent and experience have always carried any workplace I've been a part of.
Re: Handover.ai – Knowledge transfer made easy
#13I think this is a great idea for a product, but in my experience, the pain associated with handover is something that is earned over a long period of time. Knowledge starts to centralise in one person and they don’t do enough to disperse it. Maybe they are too busy, maybe they don’t value documentation, maybe it’s an oversight, there are lots of reasons. But that problem starts to build up and you only discover the f…
I once quit a job and gave them 6 weeks notice because I wanted to try and make the handover as painless as possible. My manager said “stop working today. Come in, check your emails, but don’t do any work. Forward and delegate everything that lands in front of you. Let people who reach out to you know you’re leaving and introduce them to whoever is taking over that particular responsibility. We’re going to have to work out how to do things without you. We may as well start today, safe in the knowledge we’ve still got you in the building for the next 6 weeks if we can’t work anything out”.
You can debate the cost effectiveness of the approach, but there was no doubt that by the end of those 6 weeks they were going to be just fine without me.
Re: Handover.ai – Knowledge transfer made easy
#14I think this is a great idea for a product, but in my experience, the pain associated with handover is something that is earned over a long period of time. Knowledge starts to centralise in one person and they don’t do enough to disperse it. Maybe they are too busy, maybe they don’t value documentation, maybe it’s an oversight, there are lots of reasons. But that problem starts to build up and you only discover the f…
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Re: Handover.ai – Knowledge transfer made easy
#15I get the use case, but realistically this type of tool is going to be used by HR right before they fire an employee, or as a step in the process to firing an employee.
Re: Handover.ai – Knowledge transfer made easy
#16I get the use case, but realistically this type of tool is going to be used by HR right before they fire an employee, or as a step in the process to firing an employee.
... And? Firms are profit maximizers. It's usually good when they fire people.
Re: Handover.ai – Knowledge transfer made easy
#17I get the use case, but realistically this type of tool is going to be used by HR right before they fire an employee, or as a step in the process to firing an employee.
It would be more useful if it trained on input from the fired person’s whole tenure, e.g. reading their slack messages or something… if the quality of the product depends on cooperation of the person being replaced then it’s gonna be an uphill battle.
Re: Handover.ai – Knowledge transfer made easy
#18The issue is there is no incentive for the person leaving to make these handover docs and videos. They will just say the bare minimum and complete the task.
The incentive of leaving a good last impression on your employer, so you get a good recommendation, is a pretty good one, imo. It might actually be much more valuable than anything else you do in those last days/weeks, in fact.
Re: Handover.ai – Knowledge transfer made easy
#19I think this is a great idea for a product, but in my experience, the pain associated with handover is something that is earned over a long period of time. Knowledge starts to centralise in one person and they don’t do enough to disperse it. Maybe they are too busy, maybe they don’t value documentation, maybe it’s an oversight, there are lots of reasons. But that problem starts to build up and you only discover the f…
I’m the kind of person who is conscientious enough to make a handover document when I go on PTO, and the same traits that make me do that are the reason why I’d never use this. It lacks a personal touch; in fact it’s almost insulting (“I couldn’t be bothered to prepare a handover document so I asked this AI to do a shoddy job of it”). And the whole point of a handover document is to capture top-of-mind priorities that exist nowhere outside of your own head. An LLM won’t fix that (at least in the near-term before we’ve all got brain implants…)
Re: Handover.ai – Knowledge transfer made easy
#20Interesting product idea.
For technical knowledge I don’t see this working at all, maybe for organizational knowledge?
Btw for larger European companies I think you will have a hard time due to trade secrets and privacy