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> Some users are told they have to contact customer support to cancel but are given no way to contact them A company can save a lot of money by not handling edge cases.
Have an issue with my business listing on Google. They say I need to contact support. There is no support. It does not exist. Why do they do these things?
Uber Eats markets a 2 for 1 deal that I would have only ordered due to the deal. They always add both items when you take the deal to the cart, but they suddenly changed it. I didn't realize I had to manually add both, and only had one delivered. I called them up and they only refunded a portion, and not the whole thing without accounting for the fact that it was an opportunity cost for me. I would have just bought something else, or not at all. It's tin-foil hatting, but they coerced a purchase imho.
> Some users are told they have to contact customer support to cancel but are given no way to contact them A company can save a lot of money by not handling edge cases.
Have an issue with my business listing on Google. They say I need to contact support. There is no support. It does not exist. Why do they do these things?
Because they can get away with it. Nestle has gotten away with killing nearly ten million children since 1960. https://en.wikipedia.org/wiki/1977_Nestlé_boycott
Companies have no morality. Unless someone holds them accountable they're going optimize for making money.
Yes it could still be gamed, but anyone who's worked on user funnels knows that every added step reduces conversion, so it would be self-balancing.
> Users can be forced to navigate as many as 23 screens and take as many as 32 actions to cancel. I complain about dark patterns _a_lot_ but this one takes the cake!
I’m convinced I get more “deals” (temporary discounts) from Uber without Uber One/after canceling it, which offsets the benefits from Uber One. I don’t see those deals on Uber Eats so it feels like the real value of Uber One is for heavy Uber Eats users. PS. Worth going through the cancellation flow when you are up for renewal as they will probably offer you 50% off Uber One.
> Some users are told they have to contact customer support to cancel but are given no way to contact them A company can save a lot of money by not handling edge cases.
On another note, an actual edge case that happened to me is that I was in a different country when my Uber One was about to renew, but I had no way to cancel because the app kept geolocating me and displayed a UI specific to my visiting country. I got no Uber One benefits in that country anyway. So I had to send an email to stop renewal, and while I was waiting for a reply, I got charged. Support said they can’t refund me, and I ended up having to do a chargeback.
> Some users are told they have to contact customer support to cancel but are given no way to contact them A company can save a lot of money by not handling edge cases.
Have an issue with my business listing on Google. They say I need to contact support. There is no support. It does not exist. Why do they do these things?